Pub­lic re­poses lot of con­fi­dence in our brand, which stands for trust, trans­parency and con­ve­nience❞

Dalal Street Investment Journal - - COMMUNICATION FEATURE -

of busi­ness pro­cesses, or­gan­i­sa­tional re­struc­tur­ing, relook at poli­cies, cre­at­ing and im­ple­ment­ing a strong and scal­able tar­get op­er­at­ing model, upgra­da­tion of in­for­ma­tion tech­nol­ogy and chang­ing ser­vice de­liv­ery model, which I be­lieve brings out high pro­duc­tiv­ity of our peo­ple.

The re­vamped busi­ness model has trans­formed the com­pany into a con­tem­po­rary and cus­tomer-ori­ented or­gan­i­sa­tion with new brand po­si­tion­ing. The BPR ex­er­cise re­sulted in more than twelve-fold in­crease in our as­sets un­der man­age­ment. The GNPAS de­clined from 1.31% to 0.22% over the last six years.

Go­ing for­ward, we ex­pect an ex­pan­sion­led growth story. As on 31st March, 2017, we have 63 branches with pres­ence in 39 cities in India. We plan to open 22 more branches in FY2017-18 across the coun­try to cater to its grow­ing cus­tomer base. Ad­di­tion­ally, with ma­jor­ity of in­vest­ments be­hind us, we ex­pect that the economies of scale will play out and opex-to-ata and cost-to-in­come ra­tio to ebb to­wards sec­tor best. At PNB

Hous­ing, we con­tinue to main­tain our GNPAS lower than the in­dus­try av­er­age. Fi­nally, the ro­bust gov­er­nance, trans­parency, eth­i­cal prac­tices and com­pli­ance shall guide the com­pany in main­tain­ing its stature as a de­pend­able hous­ing fi­nance part­ner which opens doors to the dreams of home aspi­rants.

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