Dig­i­tal for In­dia Inc.

Dataquest - - DIGITAL ENTERPRISE | COVER STORY -

VI­JAY SETHI CIO & Head CSR, Hero Mo­tor­corp

Ithink it’s a mind­set among the In­dian IT com­mu­nity to choose sta­ble tech­nolo­gies ver­sus ex­plor­ing modern tech­nolo­gies. The per­cep­tion among many CIOs is that modern tech­nolo­gies may not work; projects could fail and we should wait till many peo­ple have de­ployed those. Hav­ing said that, I think the com­mu­nity is now open to ex­plo­ration and things are chang­ing.

At Hero, we are will­ing to ex­plore new tech­nolo­gies and also be­lieve that if new tech­nol­ogy does not work then we, at the bare min­i­mum, should learn from our ex­per­i­ments. We started on our cloud journey about 10 years ago. We are heavy users of 3D print­ing tech­nolo­gies and we work with many start-ups. Many ex­per­i­ments fail, but one has to fail fast and fail cheap.

Ex­per­i­men­ta­tion in new ar­eas, com­pe­tency up­grade, and in­no­va­tion are fo­cus ar­eas. We have to set up CoE ac­tiv­i­ties around Blockchain, Ma­chine Learn­ing, IoT -- to work on emerg­ing tech­nolo­gies.

VISHAL GUPTA Head –IT, In­drasprastha Apollo Hos­pi­tals

At In­draprastha Apollo Hos­pi­tals, the core strate­gic rel­e­vance for dig­i­tal is to de­liver ground break­ing so­lu­tions to­wards en­hanced

pa­tient care ex­pe­ri­ence. At the in­fras­truc­tural level, it is work­ing on dig­i­tiz­ing and au­tomat­ing back of­fice pro­cesses which would help it in be­com­ing ef­fi­cient as well as pro­vide crit­i­cal dig­i­tal com­pe­ten­cies. The busi­ness fo­cus for dig­i­tal has been on process ef­fi­ciency and im­proved pa­tient care by stream­lin­ing the IT man­age­ment func­tion, au­tomat­ing rou­tine pro­cesses, adding new func­tion­al­i­ties, and build­ing in­no­va­tive ser­vices.

There are no rooms for so called ‘down-time’ or ‘er­rors’. IT In­fra­struc­ture is one of the core pil­lars to fa­cil­i­tate us in pro­vid­ing high stan­dards of health ser­vices.

In­draprastha Apollo Hos­pi­tals, over the years, has pi­o­neered the art of in­no­va­tion not only in de­liv­er­ing world class med­i­cal treat­ment and pa­tient care but also re­mains on the fore­front when it comes to in­no­va­tion in in­for­ma­tion tech­nol­ogy.

In to­day’s sce­nario of con­tin­u­ously chang­ing tech­nol­ogy land­scape, we are con­stantly work­ing to keep up with the pace and all this not just for the sake of in­no­va­tion but in a planned way to as­sist and con­trib­ute in the ef­fi­cient de­liv­ery of ef­fec­tive and qual­ity pa­tient care.

This year we are plan­ning to have a ma­jor dig­i­tal trans­for­ma­tion us­ing vir­tu­al­iza­tion, soft­ware de­fined data cen­ter and mi­gra­tion on cloud wher­ever pos­si­ble.

SU­NIL SHARMA MD, Sophos In­dia

A t a time where threats are be­com­ing more ag­ile, so­phis­ti­cated and co­or­di­nated, it is im­por­tant that IT se­cu­rity at the cloud, net­work and end­points should work to­gether as a sys­tem and share threat in­tel­li­gence in real time, that is smarter than the mal­ware it is be­ing dealt with that is able to un­der­stand ma­chine be­hav­iour and elim­i­nate threats. Syn­chro­nized Se­cu­rity is the right ammo for busi­nesses of all sizes es­pe­cially in this highly dig­i­tized world. I am con­fi­dent that it will gain mo­men­tum and ac­cept­abil­ity as we see a trans­for­ma­tion in the way busi­nesses per­ceive IT se­cu­rity.

To­day, or­ga­ni­za­tions are de­ploy­ing mul­ti­ple prod­ucts at the net­work, server or end­points – Unity in di­ver­sity is cer­tainly not go­ing to help busi­nesses in this sce­nario. They need to move from pin point prod­ucts to a more co­he­sive and com­pre­hen­sive en­vi­ron­ment and adopt a ‘United we stand’ pol­icy as ex­hib­ited by Syn­chro­nised Se­cu­rity.

CISOs to­day want in­no­va­tion, next gen­er­a­tion IT se­cu­rity that is sim­ple and easy to man­age. Se­cu­rity made sim­ple is not only a brand ethos of Sophos but it is ap­plied in ev­ery as­pect of the tech­nol­ogy that we de­velop. An­other thing that I see CISOs are strug­gling with is ‘Ac­tion­able Au­to­mated Dash­board’. Imag­ine a sce­nario where you get to see what is hap­pen­ing in your net­work in a sin­gle click. And that your se­cu­rity so­lu­tion has re­me­di­ated in real time even be­fore you ac­tu­ally saw the threat.

It is time to look at col­lab­o­ra­tive se­cu­rity and com­bat threats to­gether as one team rather than al­ways com­pete against each other from se­cu­rity OEMs per­spec­tive. And col­lab­o­ra­tive also means syn­chro­nized se­cu­rity – let all se­cu­rity so­lu­tions be able to talk to each other and share real time threat in­tel­li­gence. If the mar­ket ma­tures in this man­ner we will give the crooks a run for their money.

RAMA VEDASHREE CEO, Data Se­cu­rity Coun­cil of In­dia

As an in­dus­try body, DSCI en­gages with di­verse stake­hold­ers, for ac­tiv­i­ties that spin off from our core strate­gic ob­jec­tives. In the current year, we have taken sev­eral ini­tia­tives to grow the cy­ber­se­cu­rity mar­ket in and from In­dia. One of them is cy­ber­se­cu­rity in­dus­try de­vel­op­ment. Grow­ing the in­dus­try to the vi­sion which we have setup for mak­ing it $35 bil­lion by 2025. We have been work­ing on de­vel­op­ing the start-up ecosys­tem, in­clud­ing how do we en­able mar­ket ac­cess both in In­dia and glob­ally,

their cus­tomer and in­vestor con­nect pro­grams. That is one big area that we have been fo­cused on. We also want to make In­dia the destination for cy­ber se­cu­rity whether it’s for prod­uct R&D or for global in-house cen­ters.

Se­condly, we started work­ing with user or­ga­ni­za­tions, not just the bank­ing sec­tor, but the crit­i­cal in­fra­struc­ture or­ga­ni­za­tions and their nodal agencies like Na­tional Crit­i­cal In­for­ma­tion In­fra­struc­ture Pro­tec­tion Cen­tre (NCIIPC) and CERT-in to en­sure, the pre­pared­ness for cy­ber­se­cu­rity threats is well planned. We have been work­ing with sec­tors like bank­ing, tele­com, in­surance, crit­i­cal in­fra­struc­ture (Oil and Gas com­pa­nies). Of course the third area of fo­cus for last many years has been Data Pro­tec­tion and Pri­vacy such as pri­vacy cer­ti­fi­ca­tion and readi­ness of the in­dus­try for EU Gen­eral Data Pro­tec­tion Reg­u­la­tion (EU GDPR). DSCI has worked ex­ten­sively around EU GDPR and its im­pli­ca­tions not only for tech in­dus­try but also for Banks in In­dia who op­er­ate in EU. EU GDPR and its im­pli­ca­tions for IT In­dus­try has been a key fo­cus area in the last one year.

The lat­est in the current scheme of work is the re­cent an­nounce­ment of Data Pro­tec­tion Com­mit­tee, con­sti­tuted by Gov­ern­ment of In­dia. It is an­chored by MeitY and DSCI is one of the mem­bers of the com­mit­tee. We have par­tic­i­pated in the com­mit­tee de­lib­er­a­tions and pre­sented the in­dus­try per­spec­tives on cross border data flow, lo­cal­iza­tion, In­dia’s grow­ing an­a­lyt­ics in­dus­try and in­no­va­tion on data, best prac­tices of var­i­ous global data pro­tec­tion regimes, and the need to take cog­nizance of a dig­i­tal econ­omy and bal­anc­ing data pro­tec­tion reg­u­la­tions with in­dus­try growth and in­no­va­tion. Ad­di­tion­ally, DSCI was a part of two sub-com­mit­tees con­sti­tuted by RBI, on mo­bile bank­ing se­cu­rity and cards pay­ments se­cu­rity. DSCI has con­trib­uted largely to these de­lib­er­a­tions and re­ports, which have been fi­nal­ized by RBI and we un­der­stand these re­ports will be sub­mit­ted to the stand­ing com­mit­tee of cy­ber­se­cu­rity and other stake­hold­ers. Then there are many fo­cus ar­eas on use cases of Ar­ti­fi­cial In­tel- ligence, Blockchain, Ma­chine Learn­ing and In­ter­net of Things in cy­ber­se­cu­rity. We have built com­mu­ni­ties around these tech­nolo­gies. The next big pro­ject we have taken up is dig­i­tal pay­ments se­cu­rity aware­ness cam­paign. DSCI along with MeitY, NABARD, State Gov­ern­ments will be rolling out for end users and mer­chants. Over­all dig­i­tal pay­ments adop­tion drive is be­ing done by banks and gov­ern­ment. Se­cu­rity of dig­i­tal pay­ments is very im­por­tant to build trust among the end users so that in the long run it will make dig­i­tal pay­ments more sus­tain­able.

We have built this cam­paign in four In­dian lan­guages; the cam­paign is con­cep­tu­al­ized and de­signed by DSCI and Google in as­so­ci­a­tion with MeitY along with other fi­nan­cial in­sti­tutes who will be rais­ing aware­ness through their chan­nel of com­mu­ni­ca­tions. In lines of dig­i­tal pay­ments se­cu­rity, we are work­ing on dig­i­tal pay­ments se­cu­rity al­liance where we will bring var­i­ous dig­i­tal pay­ments providers be it tech­nol­ogy com­pa­nies, plat­form providers, and fi­nan­cial in­sti­tutes to come to­gether to de­lib­er­ate on the pol­icy im­per­a­tives for dig­i­tal pay­ments se­cu­rity. GIR­IJA SHANKAR Head Busi­ness De­vel­op­ment, GBS In­dia/ South Asia, IBM In­dia

Look­ing at the current Dig­i­tal dis­rup­tion sweep­ing the in­dus­try and en­ter­prise, I would rather call it Dig­i­tal Act 2.0. En­ter­prises over the years have con­sumed IT in many dif­fer­ent forms. To­day they are dis­rupted by Dig­i­tal 2.0 which calls for a dif­fer­ent IT adop­tion at­ti­tude al­to­gether. So early adopters of Dig­i­tal, I would call re-in­ven­tors, who are stay­ing ahead of the curve and man­ag­ing tech dis­rup­tion and reap­ing fi­nan­cial re­turns. They are us­ing Data for competitive ad­van­tage and en­hanc­ing cus­tomer ex­pe­ri­ence. Clearly, rein­ven­tors are well aligned and ex­tract­ing value from Dig­i­tal. They are also ag­ile and be able to learn from fail­ures.

(L to R) Vishal Gupta, Head IT, In­draprastha Apollo Hos­pi­tal; Vi­jay Sethi, CIO, Hero Mo­tor­corp; Rama Vedashree, CEO, Data Se­cu­rity Coun­cil of In­dia (DSCI); Su­nil Sharma, MD, Sophos In­dia and Gir­ija Shankar, Head, Busi­ness De­vel­op­ment, IBM In­dia,...

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