Increasing Efficiency

With digital transformation gaining traction and the acceleration of next-gen technologies such as blockchain, AI, ML and others, the organisations are becoming future-ready. The Indian IT industry will be marching at a greater pace than ever towards Industry 4.0 by adhering to future technologies through digital transformation. Gartner estimates that IT spending in India will total $94 billion in 2020, an increase of 6.6% compared to the current levels. Here are some of the top technology trends to watch out for in 2020.

Combining cognitive technologies would allow bots to work in more complex scenarios that would typically require human judgment or decision making.

The investment of global enterprises in Intelligent Automation (IA) is on the rise with BFSI, retail and consumer packaged goods (CPG) being the key driving sectors. While ML, predictive analytics and autonomics are moving up the maturity curve, AI-enabled chatbots and virtual assistants are already being used widely. Gartner predicts that 25% of customer service operations will be using virtual customer assistants by 2020.