PEOPLE GET IVRS PLATFORM ON CALL DROPS

New Delhi: In a bid to tackle the call drop menace, the government has launched an IVRS system at multiple locations including Delhi and Mumbai to obtain direct feedback from subscribers on call quality. The feedback will be shared with operators so they can take corrective steps in the problem areas and address the issue of call drops. The IVRS system will be extended to the entire country shortly, an official release said. “In order to obtain direct feedback from subscribers and use that feedback to solve the problem of call drops, DoT launched an IVRS system in Delhi, Mumbai, Punjab, UP, Uttarakhand, Maharashtra and Goa on 23rd December 2016,” the release said. Subscribers will receive an IVRS call from the short code 1955 and will be asked a questions such as whether they are facing or not (facing) call drops in their area. — PTI