Traf­fic chaos take bite out of de­liv­ery apps’ suc­cess

DNA (Daily News & Analysis) Mumbai Edition - - FRONT PAGE - Shashank Rao [email protected]­

Food de­liv­ery apps like Swiggy, Zo­mato, Uber Eats, which have proven to be a boon for thou­sands of has­sled time­crunched cus­tomers in the city, have also been ac­cused of caus­ing traf­fic chaos and dis­rup­tion. Such is the prob­lem that res­i­dents from ar­eas like Matunga, Ghatkopar, Kan­di­vali, etc. have even ap­proached au­thor­i­ties seek­ing ac­tion against the de­liv­ery boys of these ser­vices. They claim the de­liv­ery agents drive rashly and park hap­haz­ardly, lead­ing to traf­fic snarls.

“Just a cou­ple of days ago, the traf­fic po­lice cleared sev­eral mo­tor­cy­cles parked on the foot­paths out­side restau­rants in Kings Cir­cle. We made sev­eral com­plaints to BMC and traf­fic po­lice about this, but to no avail,” said Nikhil De­sai, a res­i­dent of Matunga.

Lo­cals here claim that any point in time, at least 10-12 bikes are parked on the foot­paths, mak­ing it dif­fi­cult for peo­ple to walk. “We launched a train­ing pro­gramme, ‘Safety First’, with the aim of mak­ing roads safer for de­liv­ery part­ners and cit­i­zens both. We don’t levy any penalty

on un­fore­seen de­lays with de­liv­er­ies. We urge our riders to fol­low traf­fic rules and park­ing eti­quette. We strongly discourage de­liv­ery part­ners from caus­ing dis­rup­tion or in­con­ve­nience to oth­ers,” a spokesper­son for Swiggy said.

The com­pa­nies have also said they are talk­ing to restau­rants to pro­vide ded­i­cated park­ing space for their de­liv­ery boys. “We are also ed­u­cat­ing our de­liv­ery part­ners to fol­low all traf­fic norms and eti­quettes. We are happy to ex­tend any help or sup­port to the au­thor­i­ties too,” a Zo­mato spokesper­son said.

Uber Eats did not re­spond to an email sent on this is­sue.

Im­age for rep­re­sen­ta­tion

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