Trai di­rects Tata Tele to re­fund users

DNA (Daily News & Analysis) Mumbai Edition - - FRONT PAGE - —PTI

New Delhi: Tele­com Reg­u­la­tory Au­thor­ity of In­dia (Trai) has di­rected Tata Te­le­ser­vices to re­fund the un­spent bal­ance of pre­paid mo­bile sub­scribers and se­cu­rity de­posit of post­paid users fol­low­ing its sur­ren­der of ad­min­is­tra­tively-al­lo­cated spec­trum and clo­sure of spe­cific ser­vices in 16 cir­cles.

Trai asked TTSL to process re­fund of the un­spent pre­paid bal­ance (recharge coupon or vouch­ers/plans) of the mo­bile num­bers ported out, and also the un­spent bal­ance in the ac­count of pre­paid sub­scribers who could not port out their num­ber, given they would not be able to avail ser­vices be­yond Fe­bru­ary 28, 2019, the sun­set date de­clared by TTSL.

The reg­u­la­tor on Mon­day di­rected TTSL to process the re­fund of the se­cu­rity de­posits of all the post­paid sub­scribers and sub­mit to the au­thor­ity the li­censed ser­vice area wise com­pli­ance by Au­gust 20, 2019. It has also asked TTSL to process the re­fund to the pre­paid sub­scribers who have not been able to port out by Fe­bru­ary 28, 2019, as per pro­ce­dure laid down by the au­thor­ity.

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