Trai directs Tata Tele to refund users
New Delhi: Telecom Regulatory Authority of India (Trai) has directed Tata Teleservices to refund the unspent balance of prepaid mobile subscribers and security deposit of postpaid users following its surrender of administratively-allocated spectrum and closure of specific services in 16 circles.
Trai asked TTSL to process refund of the unspent prepaid balance (recharge coupon or vouchers/plans) of the mobile numbers ported out, and also the unspent balance in the account of prepaid subscribers who could not port out their number, given they would not be able to avail services beyond February 28, 2019, the sunset date declared by TTSL.
The regulator on Monday directed TTSL to process the refund of the security deposits of all the postpaid subscribers and submit to the authority the licensed service area wise compliance by August 20, 2019. It has also asked TTSL to process the refund to the prepaid subscribers who have not been able to port out by February 28, 2019, as per procedure laid down by the authority.