Hu­man Re­source in the Dig­i­tal Age

FICCI Business Digest - - States -

FICCI- Tamil Nadu State Coun­cil or­gan­ised the HR Sum­mit 2018 with the theme 'Hu­man Re­sources in the Dig­i­tal Age' on 31 Au­gust 2018 in Chen­nai. The sum­mit was de­vised to put forth dis­cus­sions on the us­age of ar­ti­fi­cial in­tel­li­gence, an­a­lyt­ics, au­to­ma­tion, In­ter­net of Things, In­dus­try 4.0, and therein the digi­ti­sa­tion of HR pro­cesses.

The sum­mit was in­au­gu­rated by CK Ku­mar­avel, the co-founder of Groom In­dia Sa­lon & Spa Pvt. Ltd. The wel­come ad­dress was given by the FICCI HR Panel & the HR Sum­mit Or­gan­is­ing Com­mit­tee Vas­an­thaku­mar, Con­venor & Di­rec­tor of Prometo Con­sul­tants. The agenda was ex­panded by C Jayaku­mar, GM & Head HR for the Di­vi­sional Cor­po­rate of L & T Con­struc­tion. Kavitha Dutt, Cochair­man, FICCI-TNSC and the JMD of The KCP Lim­ited, de­liv­ered a spe­cial ad­dress that set the con­text of the sum­mit.

The first ple­nary ses­sion 'HR Dig­i­tal Trans­for­ma­tion' brought forth ideas that in­cluded hav­ing the right me­dia in the ap­pro­pri­ate places to en­able tech­nol­ogy in­fu­sion. The sec­ond ple­nary ses­sion 'Man­ag­ing Change in HR Dig­i­tal Trans­for­ma­tion', cov­ered the con­cepts of creat­ing em­ployee

de­light ex­pe­ri­ences on the tech­nol­ogy plat­form that brings the whole or­gan­i­sa­tion, es­pe­cially mul­ti­ple lo­ca­tions, on one plane.

The con­clu­sive take­away was that though so­lu­tions seem easy enough, a lot of thought process and mul­ti­ple lev­els of au­dit are re­quired be­fore it is car­ried out. Redesign­ing a sys­tem es­sen­tially needs a hu­man touch with a trans­for­ma­tive mind­set and an in­nate ap­pre­ci­a­tion of business pro­cesses. Fo­cus­ing on cus­tomer ease and de­light, still proves to be the key to en­hance business out­comes – what­ever the dis­rup­tion may be.

Dig­ni­taries at the HR Sum­mit.

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