Driving digital innovations in the public sector
executive director (it), rites ltd, shared how rites transformed its inspecting system with digital intervention. rites undertakes a lot of third-party inspections on behalf of railways and private organisations. earlier, the entire process from taking request to inspection arrangement or documentation was physical. “In this entire process, the vendor used to chase us for inspection and it was time-consuming for both. now with the online system, the process is automated and vendors can offer the material online. In fact, when inspection calls are marked and an alert is sent to the vendor and inspecting engineering with all details. After inspection, the resulting document is mandatorily scanned and uploaded on the same day. Then the inspection certificate is given to the vendor. This has made things simpler for the engineer and the vendor,” he explained.
Another area where rites has brought transformation is in the way it does surveys for the track lane. “For exaample, in the leh-manali route, which is a treacherous area. Here even the survey partners are inaccessible. so we used data technology to know about the terrain and to identify the type of process that can be used while laying the track there,” he said.
executive director (it), Telecommunications consultants india ltd, said that as a public sector organisation, the company is doing ERPS, offering intranet, video conferencing, etc. “The way technology is evolving, i think we have to do innovations at a faster rate. Artificial intelligence and robotics are the other areas which will have a lot of impact on our working. The smart offices or offices anywhere will again move us in different directions. So we have to keep and make relevant innovations,” he said.
Alok Nath Sarkar,
general manager (systems), Western Coalfields Ltd, said that Wcl is moving towards the cloud. “In our data centre, we have installed all the erp applications. We have centralised all our systems, applications and business functionalities,” he said. cil management system was developed by Wcl, which is used by all subsidiaries. All the assets are available in the same database in the same portal. Apart from accounting, the maintenance module has also been integrated. “We will also go for predictive analytics and optimisation of various activities,” he added.
general manager (cit), Mazagon Dock shipbuilders ltd, said that the company has erp solutions for e-procurement and document management system. Payments to vendors, incoming or outgoing, are done through digitised mode, even the receipt from recruitment vendors is done through BHIM app, and communication is done via video conferencing. “In this era of competition, change management is not difficult. What is required is knowledge dissemination. Whatever change the organisation is doing it should reach the last level,” he said.
GGM (internet ticketing), irctc said that we have a challenge of managing load during tatkal hours for which we have put in the latest technology and best infrastructure. “We have reached the capacity of 20,000 per tickets and further increasing it by 25 percent. We are using latest database servers and techs to give smooth experience to the consumers.”
Jt. general manager (it) & ciso, rvnl, said rvnl has integrated it solution which includes processing of payroll, service management, performance management, etc. “Besides that we have zero paper office, but we do keep the documentary resource for tracking. We have remote time management system that enables remote monitoring of sites. For example, if someone from our team travels to the construction site it enables other members to know what has been processed, what projects have been shown on site and what is the report. The solution gets the picture, which is uploaded in the system that is accessible to all. We are also in the process of deploying intergrated e-tendering system,” he said.
sr DGM, Bharat electronics ltd, talked about Bel’s paperless journey, which started five years back. “In the last one year, the CMD has not signed a single paper file. We feel proud of being the first Indian company which is totally paperless. Over 2 lakh files are there in the system for which there are no hard copies. This innovation was difficult to implement as vigilance government auditors and finance department always used to ask for original paper. But for the last four years they are auditing the files on the system,” he said.
head (it & cc), Pawan Hans ltd, said that all Psus are engaged in digital inclusion to bring more transparency and efficacy in their functioning. “The organisations are working within the ambit of electronic, but digital transformation is not possible until a thurst on proper r&d and innovations is done,” he said.
L to R: Harinder Singh Soni, Sharp Business Systems; GG Agarwal, Mazagon Dock Shipbuilders; Sunil Kumar, IRCTC; Kamlakar Kaul, TCIL; Rakesh Chopra, RITES; Alok Nath Sarkar, Western Coalfields; Abhay Mishra, RVNL; Ambrish Tripathi, BEL; and Ram Krishan, Pawan Hans