Driv­ing dig­i­tal in­no­va­tions in the pub­lic sec­tor

Panel Dis­cus­sion

Governance Now - - FORUM 2018 -

Rakesh Cho­pra,

ex­ec­u­tive di­rec­tor (it), rites ltd, shared how rites trans­formed its in­spect­ing sys­tem with dig­i­tal in­ter­ven­tion. rites un­der­takes a lot of third-party in­spec­tions on be­half of rail­ways and pri­vate or­gan­i­sa­tions. ear­lier, the en­tire process from tak­ing re­quest to in­spec­tion ar­range­ment or doc­u­men­ta­tion was phys­i­cal. “In this en­tire process, the ven­dor used to chase us for in­spec­tion and it was time-con­sum­ing for both. now with the on­line sys­tem, the process is au­to­mated and ven­dors can of­fer the ma­te­rial on­line. In fact, when in­spec­tion calls are marked and an alert is sent to the ven­dor and in­spect­ing engineering with all details. Af­ter in­spec­tion, the re­sult­ing doc­u­ment is manda­to­rily scanned and up­loaded on the same day. Then the in­spec­tion cer­tifi­cate is given to the ven­dor. This has made things sim­pler for the en­gi­neer and the ven­dor,” he ex­plained.

Another area where rites has brought trans­for­ma­tion is in the way it does sur­veys for the track lane. “For ex­aam­ple, in the leh-manali route, which is a treach­er­ous area. Here even the sur­vey part­ners are in­ac­ces­si­ble. so we used data tech­nol­ogy to know about the ter­rain and to iden­tify the type of process that can be used while lay­ing the track there,” he said.

Kam­lakar Kaul,

ex­ec­u­tive di­rec­tor (it), Telecom­mu­ni­ca­tions con­sul­tants in­dia ltd, said that as a pub­lic sec­tor or­gan­i­sa­tion, the com­pany is do­ing ERPS, of­fer­ing in­tranet, video con­fer­enc­ing, etc. “The way tech­nol­ogy is evolv­ing, i think we have to do in­no­va­tions at a faster rate. Ar­ti­fi­cial in­tel­li­gence and ro­bot­ics are the other ar­eas which will have a lot of im­pact on our work­ing. The smart of­fices or of­fices any­where will again move us in dif­fer­ent di­rec­tions. So we have to keep and make rel­e­vant in­no­va­tions,” he said.

Alok Nath Sarkar,

gen­eral man­ager (systems), Western Coal­fields Ltd, said that Wcl is mov­ing to­wards the cloud. “In our data cen­tre, we have in­stalled all the erp ap­pli­ca­tions. We have cen­tralised all our systems, ap­pli­ca­tions and busi­ness func­tion­al­i­ties,” he said. cil man­age­ment sys­tem was de­vel­oped by Wcl, which is used by all sub­sidiaries. All the as­sets are avail­able in the same data­base in the same por­tal. Apart from ac­count­ing, the main­te­nance mod­ule has also been in­te­grated. “We will also go for pre­dic­tive an­a­lyt­ics and op­ti­mi­sa­tion of var­i­ous ac­tiv­i­ties,” he added.

GG Agar­wal,

gen­eral man­ager (cit), Mazagon Dock ship­builders ltd, said that the com­pany has erp so­lu­tions for e-pro­cure­ment and doc­u­ment man­age­ment sys­tem. Pay­ments to ven­dors, in­com­ing or out­go­ing, are done through digi­tised mode, even the re­ceipt from re­cruit­ment ven­dors is done through BHIM app, and com­mu­ni­ca­tion is done via video con­fer­enc­ing. “In this era of com­pe­ti­tion, change man­age­ment is not dif­fi­cult. What is re­quired is knowl­edge dis­sem­i­na­tion. What­ever change the or­gan­i­sa­tion is do­ing it should reach the last level,” he said.

Su­nil Ku­mar,

GGM (internet tick­et­ing), irctc said that we have a chal­lenge of man­ag­ing load dur­ing tatkal hours for which we have put in the lat­est tech­nol­ogy and best in­fra­struc­ture. “We have reached the ca­pac­ity of 20,000 per tick­ets and fur­ther increasing it by 25 per­cent. We are us­ing lat­est data­base servers and techs to give smooth ex­pe­ri­ence to the con­sumers.”

Abhay Mishra,

Jt. gen­eral man­ager (it) & ciso, rvnl, said rvnl has in­te­grated it so­lu­tion which in­cludes pro­cess­ing of pay­roll, ser­vice man­age­ment, per­for­mance man­age­ment, etc. “Be­sides that we have zero pa­per of­fice, but we do keep the doc­u­men­tary re­source for track­ing. We have re­mote time man­age­ment sys­tem that en­ables re­mote mon­i­tor­ing of sites. For ex­am­ple, if some­one from our team trav­els to the con­struc­tion site it en­ables other mem­bers to know what has been pro­cessed, what projects have been shown on site and what is the re­port. The so­lu­tion gets the pic­ture, which is up­loaded in the sys­tem that is ac­ces­si­ble to all. We are also in the process of de­ploy­ing in­ter­grated e-ten­der­ing sys­tem,” he said.

Am­br­ish Tri­pathi,

sr DGM, Bharat elec­tron­ics ltd, talked about Bel’s pa­per­less jour­ney, which started five years back. “In the last one year, the CMD has not signed a sin­gle pa­per file. We feel proud of be­ing the first In­dian com­pany which is to­tally pa­per­less. Over 2 lakh files are there in the sys­tem for which there are no hard copies. This in­no­va­tion was dif­fi­cult to im­ple­ment as vig­i­lance gov­ern­ment au­di­tors and fi­nance depart­ment al­ways used to ask for orig­i­nal pa­per. But for the last four years they are au­dit­ing the files on the sys­tem,” he said.

Ram Kr­is­han,

head (it & cc), Pawan Hans ltd, said that all Psus are en­gaged in dig­i­tal in­clu­sion to bring more trans­parency and ef­fi­cacy in their func­tion­ing. “The or­gan­i­sa­tions are work­ing within the am­bit of elec­tronic, but dig­i­tal trans­for­ma­tion is not pos­si­ble un­til a thurst on proper r&d and in­no­va­tions is done,” he said.

L to R: Harinder Singh Soni, Sharp Busi­ness Systems; GG Agar­wal, Mazagon Dock Ship­builders; Su­nil Ku­mar, IRCTC; Kam­lakar Kaul, TCIL; Rakesh Cho­pra, RITES; Alok Nath Sarkar, Western Coal­fields; Abhay Mishra, RVNL; Am­br­ish Tri­pathi, BEL; and Ram Kr­is­han, Pawan Hans

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