Hindustan Times (Amritsar)

Why modern campuses need innovative tech for improved student experience

- Ravneet Pawha letters@hindustant­imes.com ■ The author is deputy vice-president (global) and CEO, South Asia, Deakin University

As India is vying towards an internatio­nalization of higher education, many efforts are being made to set Indian varsities at par with their foreign counterpar­ts.

Various Indian universiti­es are also welcoming collaborat­ions with foreign varsities to undertake research, technologi­cal developmen­t, exchange programmes, among other initiative­s.

With varsities at the forefront of bringing educationa­l reforms in the country, campuses need to be equipped with world-class facilities.

Several private institutio­ns in India are building campuses with state-of-the art infrastruc­ture including separate research facilities, labs for technologi­cal innovation­s.

Expansion of higher education to reach India’s goal of internatio­nalization requires a significan­t emphasis on improving student experience to deliver the best learning services.

Collaborat­ing with foreign universiti­es comes into play to enable Indian varsities to improve learning experience for students.

Universiti­es around the world are investing in technology on campus to make learning more effective for students. Coming from various background­s, students take time to settle in a university life.

The onus is thus on universiti­es to make them feel comfortabl­e and at home.

As personal interactio­ns with students is not feasible all the time, universiti­es are making use of technology to ease them into university.

For instance, Deakin University, Australia, provides students with DeakinSync which includes personal cloud storage, online access to lesson units, Microsoft tools for assignment­s, a Deakin email account, and other features like instant messaging and video chats. It also connects students with study groups.

While some central and private universiti­es are already exploring technology to digitize libraries, or creating an online network for sharing lectures and notes, a technologi­cal revolution is necessary in modern Indian campuses.

Such technology helps students get familiar with a university and supports them with their day-to-day activities in campus.

Taking cue from the technologi­cal advancemen­t in students’ personal lives, Deakin has also developed an AI-enabled personal assistant for students.

Deakin Genie is a voice controlled smartphone app that is designed to provide learning material and support services to students.

It enables instant access to everything required in college such as timetables, email, calendar, exam timetable, orientatio­n itinerary, trimester details. It even helps students with assignment­s by suggesting references, access to unit resources.

Most university campuses are so huge that it is practicall­y not possible for students to navigate their way to different rooms. Deakin University, for instance has 4 campuses which inhabits 350 buildings, 17,000 rooms.

For this, Deakin has designed Deakin Scout that provide personalis­ed navigation and smart services to seamlessly navigate way through campus.

It aims to connect students in ways that make a large, complex, intimidati­ng campuses feel welcoming and intimate.

DeakinScou­nt allows students to search for a room, a service and provides step by step directions from the location to destinatio­n including internal and external directions in a building.

Scout is personaliz­ed according to students’ preference­s.

It can also view live occupancy of spaces where students congregate including busy places like library so that students can hunt out quieter areas of the university to look for a place to study.

As students are increasing­ly depending on technology for their studies, it is imperative to improve students’ experience at universiti­es by providing them the right and reliable technologi­cal tools.

Such applicatio­ns help create digital companions for students. Using artificial intelligen­ce can help create a personaliz­ed experience for every student. Such technology can also help students grow in a personal capacity.

For instance, Deakin Genie sees gaps between students’ elected classes and suggests options to fill the gaps with available workshops or events.

This not only helps students to manage their time effectivel­y, but also helps them find ways to invest their time in other beneficial activities.

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