Hour of change

Hindustan Times (Chandigarh) - Guide - - FRONT PAGE -

Prof Man­har Arora

In re­cent times, there have been lots of in­ter­est­ing de­vel­op­ments around us that forced us to change our way of work­ing, way we live our lives, way we de­velop re­la­tion­ships with other peo­ple and so many other things that we do ev­ery­day. But de­spite of all these changes around us, there are cer­tain peo­ple who do not want to change, but take keen in­ter­est in crit­i­ciz­ing these changes.

It is un­der­stand­able that change is dif­fi­cult and there has been a lot of re­sis­tance for change in the work­places. For those who do not like change and will­ing to con­tinue as they were in the past, it is the time for them to look around and must feel the change. Might it be au­to­mo­bile sec­tor, bank­ing sec­tor, re­tail sec­tor, man­u­fac­tur­ing sec­tor, ser­vice sec­tor, ed­u­ca­tion sec­tor, FMCG sec­tor, tele­com sec­tor or even in the public sec­tor, there has been a tremen­dous change in the work­ing pat­terns and the way they serve their stake­hold­ers.

Ev­ery­day we re­ceive many new ex­pe­ri­ences about goods and ser­vices. Peo­ple and or­ga­ni­za­tions that have changed them­selves in the past have gained many achieve­ments. For this rea- son this has be­come im­per­a­tive for all of us to bring change in our­selves so that we can keep the same pace of growth and de­vel­op­ment as the whole world is achiev­ing at this mo­ment. Now the ques­tion arise how one can change or­ga­ni­za­tions and in­di­vid­u­als. So for those who are cu­ri­ous and in­quest about change, the mantra of change is hid­den in the word 'change', it­self.

Change in com­mu­ni­ca­tion, change in hos­pi­tal­ity, change in at­ti­tude, change in na­ture, change in groups, change in en­vi­ron­ment are few changes that are rec­om­mended for peo­ple and or­ga­ni­za­tions. For sure these few changes will bring many good things and for­tunes that are waited for a long times. Peo­ple do talk of com­mu­ni­ca­tion skills and it is the hot topic of dis­cus­sion for the re­cruiters as they take poor com­mu­ni­ca­tion skills as the ma­jor fac­tor for re­ject­ing the can­di­dates for job.

A com­mu­ni­ca­tion skill is not only speak­ing in English or any other lan­guage ef­fi­ciently or flu­ently, but also how it is used ef­fec­tively to bring change in per­son­al­ity. Even if peo­ple who are good in any lan­guage, when speak and use words and state­ments full of ha­tred, jeal- ousy, un­healthy crit­i­cism, sar­casm and abuse, then it be­comes a dam­ag­ing tool for their ca­reer. Change your com­mu­ni­ca­tion skills from non-pro­duc­tive to pro­duc­tive, which is mo­ti­va­tional, praise wor­thy, ap­pre­cia­tive and sup­port­ive.

Change in the hos­pi­tal­ity is quite sig­nif­i­cant when we look for change that can ben­e­fit in­di­vid­u­als and or­ga­ni­za­tions. Hos­pi­tal­ity is the skill that guides how peo­ple treat their guests and cus­tomers. Many a times it is ob­served that peo­ple do not pre­fer to buy ser­vices and goods from spe­cific sellers be­cause they were not treated well or they were not at­tended well. Hos­pi­tal­ity does not mean to pam­per the cus­tomer or guest but to give them the de­served at­ten­tion and re­spect while their visit. Might it be for com­mer­cial pur­pose or for a per­sonal rea­son, treat­ment must not dif­fer.

Many peo­ple com­plain that they had a royal treat­ment when they went to buy the ser­vices and goods, but when it comes to af­ter sales ser­vice or any other help they have been treated to­tal in re­verse of royal treat­ment. This be­hav­ior of sellers does not work these days. So if you do not change your hos­pi­tal­ity, you may miss for­tune of busi­ness.

Change in at­ti­tude is far most de­sir­able and ex­pected. Peo­ple have be­come more neg­a­tive than pos­i­tive. It is not their fault but this is what they see and feel around them, through dif­fer­ent sources of in­for­ma­tion. There is a need to look at the brighter side of things rather than fo­cus­ing and dis­cussing on the darker sides. If peo­ple can talk about cor­rup­tion, than they can also talk about the growth and de­vel­op­ment. They can even think and dis­cuss in work­places about pass­ing the max­i­mum ben­e­fits to the cus­tomers and other stake­holder and giv­ing them max­i­mum sat­is­fac­tion.

Change in at­ti­tude can bring lot of change in the per­son­al­ity. Why al­ways think of loss and fail­ure, why not talk of suc­cess and prof­its? Change in Na­ture is an­other big change that can ad­van­tage the in­di­vid­u­als and or­ga­ni­za­tions. Na­ture is all about how peo­ple respond to sit­u­a­tions and re­la­tions. There are many types of na­tures that peo­ple have, some have ar­ro­gant na­ture, some have quar­rel­some na­ture, some have ar­gu­men­ta­tive na­ture, some have au­thor­i­ta­tive na­ture and some have sup­port­ive and friendly na­ture and many other na­ture types. Peo­ple are known for their na­ture and any per­son or or­ga­ni­za­tion is ap­pre­ci­ated be­cause of their na­ture. So this will be in­di­vid­ual's or or­ga­ni­za­tion's decision that which kind of im­age they want to present to the out­side world through their na­ture.

Change in group is spe­cific change that al­lows peo­ple to con­nect with the dif­fer­ent groups avail­able in the so­ci­ety. There are some fun­da­men­tal groups, there are some pro­gres­sive groups and there are some in­tel­lec­tual groups. Change from one group to an­other group brings lot change in per­son­al­ity and char­ac­ter. An­other change that is change in the En­vi­ron­ment is cru­cial as it is the sur­round­ings that gov­ern how peo­ple and or­ga­ni­za­tions de­velop them­selves. Un­healthy, un­hy­gienic, clut­tered, messy, en­vi­ous en­vi­ron­ments are killers of per­for­mance. On the other side spir­i­tual, healthy, hy­gienic, clean, at­trac­tive, friendly and com­fort­able en­vi­ron­ments are the booster for per­for­mance and en­hance the abil­i­ties and ca­pac­i­ties to do well in the fu­ture.

Change is must and change is the phe­nom­e­non of this world, since we all are liv­ing in this beau­ti­ful world, we all must be ready to change.

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