Hour of change
Prof Manhar Arora
In recent times, there have been lots of interesting developments around us that forced us to change our way of working, way we live our lives, way we develop relationships with other people and so many other things that we do everyday. But despite of all these changes around us, there are certain people who do not want to change, but take keen interest in criticizing these changes.
It is understandable that change is difficult and there has been a lot of resistance for change in the workplaces. For those who do not like change and willing to continue as they were in the past, it is the time for them to look around and must feel the change. Might it be automobile sector, banking sector, retail sector, manufacturing sector, service sector, education sector, FMCG sector, telecom sector or even in the public sector, there has been a tremendous change in the working patterns and the way they serve their stakeholders.
Everyday we receive many new experiences about goods and services. People and organizations that have changed themselves in the past have gained many achievements. For this rea- son this has become imperative for all of us to bring change in ourselves so that we can keep the same pace of growth and development as the whole world is achieving at this moment. Now the question arise how one can change organizations and individuals. So for those who are curious and inquest about change, the mantra of change is hidden in the word 'change', itself.
Change in communication, change in hospitality, change in attitude, change in nature, change in groups, change in environment are few changes that are recommended for people and organizations. For sure these few changes will bring many good things and fortunes that are waited for a long times. People do talk of communication skills and it is the hot topic of discussion for the recruiters as they take poor communication skills as the major factor for rejecting the candidates for job.
A communication skill is not only speaking in English or any other language efficiently or fluently, but also how it is used effectively to bring change in personality. Even if people who are good in any language, when speak and use words and statements full of hatred, jeal- ousy, unhealthy criticism, sarcasm and abuse, then it becomes a damaging tool for their career. Change your communication skills from non-productive to productive, which is motivational, praise worthy, appreciative and supportive.
Change in the hospitality is quite significant when we look for change that can benefit individuals and organizations. Hospitality is the skill that guides how people treat their guests and customers. Many a times it is observed that people do not prefer to buy services and goods from specific sellers because they were not treated well or they were not attended well. Hospitality does not mean to pamper the customer or guest but to give them the deserved attention and respect while their visit. Might it be for commercial purpose or for a personal reason, treatment must not differ.
Many people complain that they had a royal treatment when they went to buy the services and goods, but when it comes to after sales service or any other help they have been treated total in reverse of royal treatment. This behavior of sellers does not work these days. So if you do not change your hospitality, you may miss fortune of business.
Change in attitude is far most desirable and expected. People have become more negative than positive. It is not their fault but this is what they see and feel around them, through different sources of information. There is a need to look at the brighter side of things rather than focusing and discussing on the darker sides. If people can talk about corruption, than they can also talk about the growth and development. They can even think and discuss in workplaces about passing the maximum benefits to the customers and other stakeholder and giving them maximum satisfaction.
Change in attitude can bring lot of change in the personality. Why always think of loss and failure, why not talk of success and profits? Change in Nature is another big change that can advantage the individuals and organizations. Nature is all about how people respond to situations and relations. There are many types of natures that people have, some have arrogant nature, some have quarrelsome nature, some have argumentative nature, some have authoritative nature and some have supportive and friendly nature and many other nature types. People are known for their nature and any person or organization is appreciated because of their nature. So this will be individual's or organization's decision that which kind of image they want to present to the outside world through their nature.
Change in group is specific change that allows people to connect with the different groups available in the society. There are some fundamental groups, there are some progressive groups and there are some intellectual groups. Change from one group to another group brings lot change in personality and character. Another change that is change in the Environment is crucial as it is the surroundings that govern how people and organizations develop themselves. Unhealthy, unhygienic, cluttered, messy, envious environments are killers of performance. On the other side spiritual, healthy, hygienic, clean, attractive, friendly and comfortable environments are the booster for performance and enhance the abilities and capacities to do well in the future.
Change is must and change is the phenomenon of this world, since we all are living in this beautiful world, we all must be ready to change.