A toast to the people who simplify our life
World BPO Day on February 16 celebrated the zeal of people who work in the outsourcing industry
Nimrata Grewal Credit card lost? Flight to be rescheduled? Online shopping delivery delayed?
The first course of action in any of the above situations is to call up the respective customer service representative. A person listens to your problem and offers a solution within minutes. The voice represents an efficient and vast network of employees who represent the business process outsourcing (BPO) sector.
From providing customer support, meeting operational needs of businesses to solving complex IT issues for clients around the world, the BPO industry caters to businesses across sectors.
February 16 was marked World BPO Day to celebrate the efforts and untiring service of those working in the BPO sector. “They touch the lives of every citizen in one way or another and this is a day to make all of us sincerely spend a few seconds in thanking them, by a simple ‘Happy World BPO Day’ wish,” says Deepak Kapoor, founder, World BPO Day.
Appreciating the work of India’s 20 lakh-plus BPO employees, Manish Tewari, Union Minister of Information and Broadcasting, shares this message: “The BPO industry has contributed to the growth and economic development of India. The young people who work 24X7 to make enterpris- es run are men and women of fantastic resilience.”
Kapil Sibal, Union Minister of Communications & IT, says, “Your silent service in ‘customer support’ across industry is establishing this sector as a pillar of the Indian service sector.”
BPO companies and their employees also offer solutions that make organisations more efficient and productive. Dipil Chenoy, CEO and MD, National Skill Development Corporation, expresses his keenness towards addressing the skills needs of existing and prospective employees in this sector in urban as well as rural areas.
Among the key initiatives that the World BPO Foundation supports are the Know Your Rights (KYR) campaign to build awareness about employee rights, counselling (both human and legal) to ensure a safe, healthy, positive work environment for all employees, and protecting their interests, along with engaging positive support from BPO industry associations.