Jet Airways told to pay as compensation
THE AIRLINE HAD, ON MAY 22, REFUSED BOARDING PASS TO A LOCAL, SAYING THAT SEATS ARE FULL
CHANDIGARH: The District Consumer Disputes Redressal Forum has penalised Jet Airways and directed them to pay Rs15,000 to the complainants as compensation for mental and physical harassment suffered by them.
The complainants, Ram Chander and his daughter Preeti Bala were to attend a training at Trivandrum. The said training was scheduled from May23 to 27, 2011.
In order to undergo the training, Ram purchased an air ticket for his daughter from Delhi to Thiruvananthapuram on May 22 by paying Rs10,200. The ticket was purchased through Haryana Travels, Chandigarh, and was a confirmed ticket of May22,2011 from Delhi. Preeti Bala approached the officials of Jet Airways at the designated place and requested for issuance of boarding pass.
To her surprise, the official present refused to issue the boarding pass on the pretext that there is no seat in the aircraft despite the best efforts she was not permitted to undertake the journey on that date and no boarding pass was issued to her. She was rather issued the boarding pass for the next day and ultimately she travelled the next day.
The airways in their reply stated that the boarding pass was denied to the complainant as she reached late and the other passenger, who was in the waiting list, were given the boarding pass.
The forum observed that the complaint, supported by the duly sworn affidavits reached the airport before 6am whereas the scheduled departure time of the flight was 8am.
In these circumstances, the complainants were well in time. So, the denial of boarding pass despite the fact that she had a confirmed ticket certainly amounts to deficiency in service. The forum hence directed Jet Airways to pay Rs15,000 to the complainants as compensation for mental and physical harassment along with Rs.7,000 as litigation expenses. HDFC INSURANCE FIRM PENALISED
The District Consumer Disputes Redressal Forum has penalised HDFC Ergo General Insurance Company Limited and directed them to pay Rs.30,000 to the complainant as compensation for mental agony and harassment.
The complainant, Amandeep Kaur of Chandigarh took a policy known as Star Package Plus from HDFC Ergo General Insurance Company Limited for the period September 7, to September 6, 2011 and the said policy was also extended to her husband and son for the said period and she had also paid a premium of Rs.17,132.
According to the complainant, on April11, 2011, her husband was taken to a hospital at Sri Ganganagar (Rajasthan).
The doctor conducted the preliminary tests and referred the patient to Delhi Heart Institute and Research Centre. The complainant took her husband to the said institute and the doctors present there conducted a number of tests and the patient was diagnosed as suffering from coronary artery disease. Subsequently he was re-admitted at Fortis Hospital, Mohali and was also operated upon.
According to the complainant, she paid for the treatment from her own pocket.
After discharge from the hospital, the complainant submitted the claim alongwith all the relevant documents. However, the claim was repudiated on the ground that her husband was having a pre-existing disease.
The company in their reply stated that the complainant did not disclose the true facts at the time of issuance of the policy and concealed the fact regarding the previous ailment of her husband.
The forum observed that there is no material on record to prove that complainant’s husband was having a pre-existing disease at the time of taking the admission.
Thus, repudiation of the claim by the insurance company on the ground that the husband of the complainant was having a pre-existing disease is absolutely wrong and is not based on proper appreciation of the documents placed before it.
The forum directed that this amounted to deficiency in service and to indemnify the expenditure incurred by the complainant on the treatment of her husband to the permissible extent under the provisions of the policy in question.