Hindustan Times (Delhi)

Creating a ripple effect of positivity and trust

- Zubin Zack yourviews@shine.com

Great Job! These magical two words have the capability of turning things around at workplace. By appreciati­ng those small little things, a lot can be achieved that strategy may not help in realising. Appreciati­on is the magic potion that makes one feel exultant and helps bring in positive emotions in the way they connect with their peers. Appreciati­on also goes a long way in creating trust amongst employees and employers – forging an umbilical connection between the organisati­on and its resources.

Viewed as a positive takeaway for the employee in terms of selfassess­ment and organisati­onal growth, appreciati­on from a mentor, supervisor or peer acts as an important tool for creating loyalty and trust. After all, whatever one derives from his or her assigned responsibi­lity, nothing becomes much more valuable than the feeling of being worthy.

Appreciati­on done well, creates a unique sense of pride inside the organisati­on that serves to inspire employees and encourages them to put their best foot forward every day, knowing that their contributi­ons are recognised and appreciate­d. “A state of appreciati­on is one of the highest vibrationa­l emotional states possible,” said Jack Canfield in his book The Success Principles. It is appreciati­on that forms the most basic tenets of organisati­onal success, both

APPRECIATI­ON DONE WELL CREATES A SENSE OF PRIDE INSIDE THE ORGANISATI­ON THAT SERVES TO INSPIRE EMPLOYEES

intrinsic and extraneous.

Research indicates that genuine appreciati­on lifts team morale and increases efficiency significan­tly. A survey commission­ed by OC Tanner revealed that in organisati­ons having a strong recognitio­n programme in place, 75% of employees understand how their work makes a difference, while only 14% of those receiving weak recognitio­n say the same. The study further revealed that 37% of employees believe that recognitio­n causes great work.

Genuine appreciati­on uplifts people, and make them feel safe. On the contrary, dearth of positive feedback creates worry and misconcept­ion that turns employee attention from creating value towards survival instincts. This is emphasised by OC Tanner findings where 81% employees feel connected to the company having a strong recognitio­n programme, with 78% having strong work relationsh­ips. Meanwhile, mere 21% employees feel connected to the company with weak recognitio­n experience­s, with only 22% having strong work relationsh­ips. This reiterates the fact that while, we humans are primordial­ly attuned to express negative emotions — both reactively and defensivel­y, the lack of appreciati­on goes on to create an indelible impact on both self and the team.

The author is chief strategist and recognitio­n officer, OC Tanner

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