IndiGo passengers had to wait for longest at IGI for baggage: DIAL

DOMESTIC ARRIVAL BAGGAGE DELIVERY OF INDIGO FAILED TO MEET THE PARAMETERS OF 10 MINUTES FOR FIRST BAG AND 30 MINUTES FOR LAST BAG

NEWDELHI: Last year, passengers travelling with IndiGo to Delhi’s Indira Gandhi International (IGI) Airport had to wait the longest to claim their checked-in baggage, a letter written by the airport operator DIAL to the airline states.

A monthly analysis by the Delhi International Airport Limited (DIAL) revealed that IndiGo baggage clearance took the maximum time and did not meet the parameters set by the ministry of civil aviation.

The letter written by DIAL to IndiGo in October last year, a copy of which is with the Hindustan Times, gives details of baggage arrival performance. “DIAL has been compiling baggage delivery timing as one of the measures to monitor service quality at IGI. It is observed that domestic arrival baggage delivery of IndiGo airlines is not meeting the parameters of 10 minutes for first bag and 30 minutes for last bag as set by ministry of civil aviation,” says the letter written by the chief operating officer of

An email query sent to both DIAL and IndiGo on Monday evening remained unanswered till the filing of this report.

In October 2016, the performance of IndiGo for the first bag was 64.71% while for the last bag was 82.48%. The airline handled 141 flights on an average per day in that month.

“Apart from operating flights on time, the airlines are also supposed to ensure timely arrival of check-in baggage so that passengers do not have to wait at the baggage belt for long. All the airlines have been told to follow the set standards otherwise showcause notice will be issued to them,” said an official of aviation regulator Directorate General of Civil Aviation.