Hindustan Times (Delhi)

‘Business leaders need macro vision and eye for detail’

- Pooja Singh pooja.s@htlive.com

QUICK TIPS The author of ‘Start Up, Stand Up’ offers advice for entreprene­urs looking to transition to being organisati­on leaders

Starting your own business can be an unnerving experience. Once you decide to do so, you need to do all the right things to grow it.

In her new book,

Nandini Vaidyanath­an, a management profession­al with over 20 years of experience at various multinatio­nal firms, offers a step-bystep guide on how to build and grow your company as well as your brand. She offers some tips in this interview. Edited excerpts: this is the beginning of your transition. To my mind, he should have, what I call, and

These are concepts I have borrowed from Hindu mythology, according to which the Universe is governed by the triumvirat­e of Brahma, Vishnu and Shiva.

Brahma is the Creator; Vishnu the Preserver and Shiva is the Destroyer. If we look at Vishnu as the preserver or perpetuato­r, the skill set he needs is not just a 30,000 ft view of his Universe, but also the ground level.

In other words, he needs to have the macro vision as well as eye for detail. That to my mind summarises what the entreprene­ur needs to cultivate, to transition from a product builder to an organisati­on leader. Mentoring does plenty of good things, but the single most benefit from mentoring is that it is the best risk-mitigating strategy there is.

In the entreprene­urial journey which is fraught with uncertaint­ies, having a mentor is like performing your trapeze act with the safety net.

Your mentor prepares you in terms of your business by giving you knowledge, network and skill; strengthen­s you emotionall­y and intellectu­ally; handholds you if the market throws a googly at you; and guides you seamlessly when you decide to pivot. One of the things that fascinates me in this whole entreprene­urial journey is, how does an entreprene­ur discover his customer and engage with him? Does it happen naturally, in the sense you have a great product and the customers queue up on your doorstep? Or does the entreprene­ur make it happen?

The answer obviously is that customer seduction is not a natural process but a strategica­lly articulate­d one.

In this context, I have been a huge fan of Nir Eyal’s blogs for over two years now where he introduced the concept of “behavioura­l design”, that is, and I’m quoting him here, “the intersecti­on of psychology, technology and business”.

Nir is fascinated by the notion that an entreprene­ur can create products that can hook a customer to change his behaviour and become so addictive that he cannot imagine not just life without them but that there was a time when he actually did live his life without them!

He called it the “hook” model where customers use the product once either prompted by an external or internal stimulus which he called the trigger, responded to the trigger by acting upon it and over a period of time, became so invested in the product that he bought it without any trigger whatsoever.

If you like taking notes while browsing through web, hopping between a note taking app and the browser is not the smartest way out. Google’s note taking app Keep has an extension which makes note taking simpler and a lot quicker.

Developed by Google, the extension allows users to opens a small note taking window on top of the browser, where they can save urls and images and type texts. Notes saved on the desktop will be synced with the Keep app on smartphone­s and other devices as well.

If the regular buzz on social media and news websites is diverting your attention from your work, you can try this free chrome extension which works

MailTrack for Gmail can help users by keeping them posted about the status of mails sent by them to others. So instead of waiting for a mail of confirmati­on from the receiver, or making call, users can simpler look for double tick mark before the mail, similar to WhatsApp, on the

Web advertisem­ents are a major source of distractio­n for users, especially at workplace. Adblock Plus can reduce the ad clutter and show only the relevant clutter on any website.

It is effective with most news websites, social media sites including Facebook , and even video streaming sites such as YouTube. It can also block popups so you will not be redirected to another website without your permission.

AN ENTREPRENE­UR’S JOURNEY IS FRAUGHT WITH UNCERTAINT­IES AND HAVING A MENTOR IS LIKE PERFORMING WITH A SAFETY NET

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