CISF will launch mobile app to report lost items at airports
NEW DELHI: Passengers who accidentally leaving their bag or valuables at the airport can now report it through their mobile.
The Central Industrial Security Force (CISF) that provides security at 59 airports of the country has finished the trial run of the lost and found mobile application, a CISF official said.
Passengers can enter details like the date of travel or boarding pass number to trace their belongings, which CISF will deposit with the airport operator.
In 2017, CISF recovered lost items worth ₹50 crore at airports across the country, 10% of which were from the Delhi airport.
“We will soon launch the app for public and this app will also be part of UMANG (Unified Mobile Application for New-age Govern- ance) launched by the Prime Minister, which will allow citizens to access government services on a single platform.this will help passengers as now they have to visit our website or come to the airport to locate their missing item,” said a senior CISF officer.
In 2016, CISF recovered lost items worth ₹5.57 crore at Delhi airport of which items worth ₹1.78 crore were handed over to the passengers immediately while rest were kept at the airport.
From costly phones and for- eign currency to cameras, wristwatches and bags, air travellers lose many kinds of items. If the owner is not traced within hours, these items were handed over to the airport operator and passengers were asked to claim it.
CISF’S additional director general MA Ganapathy, during the annual press conference, said that CISF is looking at various options to improve passengers’ experience at the airport.
Ganapathy also raised concern over Delhi International Airport Limited (DIAL) owing ₹737 crore to them and said the force has requested the Ministry for Civil Aviation to allow them to look into the account book of the airport operator.
“The ministry has allowed us to seehow muchmoneydialhas collected from passengers in the name of security fee and where all it has been spent,” he added.