Helpdesks flooded with complaints by students, schools

PRAYAGRAJ: : The Uttar Pradesh (UP) Board is getting large number of complaints from students and schools at its helpdesks set up to help clear problems of high school and intermediate students who were declared passed, without exams, due to Covid-19 pandemic.

Helpdesks of UP Board were functional at all its regional offices including Prayagraj, Meerut, Bareilly, Varanasi and Gorakhpur from Monday. Students have the option of registering their problems in both online and offline modes.

Within 48 hours of the helpdesk getting activated, complaints poured in over the results. At Prayagraj regional office helpdesk, there were 29 complaints by morning and the figure had crossed well over 500 by the afternoon. Most of the complainants, preferred to email their problems. Large number of students complained that though their mark sheets show them as promoted, ‘X’ sign was mentioned against each subject marks column instead of showing the marks that should have been awarded as per the formula arrived upon by the UP board.

Many complainants who reached the Prayagraj helpdesk included students from Malti Devi Adarsh Higher Secondary School, Sarai Inayat where 100 students had been promoted to class 11 sans any marks in their mark sheets. Students at Global Intermediate College of Chail in Kaushambi district too had a similar problem.

Chandraketu Mani Tripathi, office staff of Global Intermediate College said: “Class 9 marks could not be uploaded on the designated website and the documents were handed over to the UP-Board office on June 16-17 for online feeding of marks. But the marks have not been uploaded.”

At Pt Mishri Lal Intermediate College of Raniganj in Pratapgarh district around two dozen students have been awarded very low marks in all subjects and had failed in Mathematics while at Sunbeam school and College and Shiv Balak Singh Intermediate College, Naini of Prayagraj, the school officials alleged that students had been awarded lower marks than what they should have got as per the formula that the UP board had agreed on to promote students to next class.

Additional secretary of UP Board regional office, Prayagraj Vinay Kumar Gill said that all complaints were being looked into.