LONGER SHIFTS CAN IN­CREASE ER­ROR RATES

Hindustan Times (Gurugram) - City - - HTCITY -

If you thought that work­ing long hours may help you please your boss, think twice. Ac­cord­ing to a sur­vey by a global soft­ware firm, em­ploy­ees who work longer shifts typ­i­cally make 9% more er­rors than those on with shorter shifts.

This shows that at­ten­tion spans drift over a long work day while re­veal­ing how in­ef­fec­tive soft­ware and poor pro­cesses are hin­der­ing pro­duc­tiv­ity. The sur­vey also found that work­ers are sad­dled with dis­con­nected ap­pli­ca­tions, lead­ing to poor pro­cesses, in­creased er­rors, and wasted ac­tions.

“Many organisations in­stinc­tively try to solve process is­sues and im­prove em­ployee pro­duc­tiv­ity by throw­ing more soft­ware at the prob­lem with­out truly un­der­stand­ing the root cause of their in­ef­fi­cien­cies,” said Don Schuer­man, CTO of the soft­ware firm that’s done the sur­vey.

The sur­vey is based on the anal­y­sis of nearly five mil­lion hours of desk­top ac­tiv­ity of op­er­a­tional sup­port em­ploy­ees

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