Bank told not to close 7 ac­counts of P’kula fam­ily

Hindustan Times (Jalandhar) - - CHANDIGARH - HT Cor­re­spon­dent Chandigarh@hin­dus­tan­times.com

PANCHKULA : The Dis­trict Con­sumer Dis­putes Re­dres­sal Fo­rum re­strained ICICI Bank from clos­ing seven sav­ings ac­counts of a Panchkula-based fam­ily.

The fo­rum has is­sued a no­tice to the bank for Septem­ber 2, mean­while di­rect­ing it to al­low ac­count hold­ers to op­er­ate their ac­counts with all its ex­ist­ing ben­e­fits and fa­cil­i­ties till fur­ther or­ders.

The com­plainant Naveen Sood, a res­i­dent of Sec­tor 2, Panchkula al­leged that he and his fam­ily mem­bers have sev­eral joint and in­di­vid­ual sav­ings ac­counts with var­i­ous branches of ICICI Bank in Panchkula for many years. He al­leged that the bank on June 9 threat­ened to close all their ac­counts within 30 days.

How­ever, the copy of the no­tice is­sued by the bank states that it has taken a strong ob­jec­tion “to the un­pleas­ant na­ture of your (Sood fam­ily’s) e-mails to the man­ag­ing di­rec­tor (MD) and the se­nior man­age­ment.”

It added, “We have sug­gested that (you) ex­er­cise re­straint when com­mu­ni­cat­ing with us, but this ad­vice seems to have gone un­heeded. Re­sort­ing to provoca­tive lan­guage or rude and dis­rup­tive be­hav­iour causes dis­tress and im­pacts morale and ef­fi­ciency of our staff.”

The bank said “in view of the un­pleas­ant na­ture of (their) in­ter­ac­tions and in view with the poli­cies of the bank, it or­dered to close all fam­ily’s re­la­tion­ships with ICICI Bank with im­me­di­ate ef­fect.”

How­ever, the fo­rum ob­served that “the clos­ing of the ac­counts may cause hard­ships, in­con­ve­nience and fi­nan­cial loss to the com­plainant”.

In four sep­a­rate com­plaints filed by each mem­ber of the Sood fam­ily, a to­tal amount of ₹42 lakh has been sought from ICICI bank as com­pen­sa­tion and dam­ages to­wards mone­tary losses, men­tal ha­rass­ment, defama­tion and tar­nish­ing the rep­u­ta­tion of the cus­tomers.

DIS­TRICT CON­SUMER FO­RUM IS­SUES NO­TICE TO ICICI BANK FOR SEPT WHILE RE­STRAIN­ING IT FROM TAK­ING AC­TION

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