Complaints, queries flood LDA call centre

THE THREE- SEATER CALL CENTRE RECEIVES PHONE CALLS FROM CONSUMERS BETWEEN 9 AM TO 6PM ON TOLL FREE NUMBER 1800-1800-5000.

The Lucknow Development Authority’s call centre is receiving complaints from consumers from day one. Around 363 complaints and queries were received within 48 hours of its launch on July 18.

On the first two days of its functioning, the call centre had received 201 and 162 complaints/ queries respectively. Most of the phone calls were related to complaints of registry and delay in approval of maps among others. Callers also sought information about various housing schemes of the development authority such as Chak Ganjaria, Basant Kunj Yojana, Smriti Apartment and Para project.

Queries of consumers were also related to dates of lottery draw for various housing schemes, process to get a freehold property, commercial properties of the development authority up for sale and process to take possession of property allotted by the development authority.

While interacting with a consumer, the call centre staff tries to address all issues. However, if a consumer’s query needs specific clarification, which cannot be addressed by the call centre staff, then the call is transferred to the official concerned.

Vice chairman of the development authority Satyendra Kumar Singh had inaugurated the call centre on July 18.

The three- seater call centre receives phone calls from consumers between 9 am to 6pm on toll free number 1800-1800-5000.

All complaints received at the call centre are sent to the consumer redressal system of the development authority for their quick disposal.

After registering a complaint, a consumer gets a registration number through which he could cross check the status of his complaint at the LDA’s website ldaonline.in and ldalucknow.co.in. In coming days, the Lucknow development authority would make its consumer redressal system more robust.