State government launches mobile app for citizens’ grievances

The state government has launched Jansunwai mobile app for registering citizen’s grievances and to seek their suggestions. The mobile app is linked to the Jansunwai (IGRS) portal of the Uttar Pradesh government where grievances/suggestions can also be registered through the web (jansunwai.up.nic.in).

“A fast and user-friendly interface has been provided for registering and tracking of grievances through mobile phones. Each grievance will be provided a unique reference number. Citizens can use this reference number to track the progress of grievances, send reminders and also for giving feedback after disposal,” an official said.

After successful registration, the reference will be automatically forwarded to the officer concerned for redressal. Only recently chief minister Akhilesh Yadav launched a new mega call centre which is a first of its kind initiative. This call centre is an attempt to reach out to the people and get their feedback on the state government’s flagship schemes.