LMRC’s aim: To give commuters ‘air travel feel’
SOPHISTICATED TRAVEL Elegantly attired pilots, courteous customer care assistants to welcome travellers at every station
WE WANT OUR PILOTS TO BE WELL GROOMED AND FULL OF SELF CONFIDENCE. THEY WOULD MATCH PILOTS OF AIRLINES, SAID KUMAR KESHAV.
Come March, Lucknowites’ commute from Transport Nagar to Charbagh would be faster, comfortable and sophisticated as metro is expected to ply on the priority corridor.
Elegantly attired pilots of Lucknow Metro and courteous customer care assistants would welcome travellers at every station. The LMRC wants to make passengers feel as if they are boarding an aircraft. For this, 26 customer relation assistants have been recruited who would help passengers find their train, get tickets and solve other problems.
They would also help differently-abled passengers and senior citizens, said Kumar Keshav, MD, LMRC.
Keshav said LMRC pilots were undergoing training for etiquettes from experts who mentor airlines pilots.
“We want our pilots to be well groomed, well mannered and full of self confidence. They would match pilots of airlines,” he said. “Of the 97 pilots recruited by LMRC, 19 are girls. Their dresses are designed by NIFT (Rae Bareli). The attire is a mixture of modern and Avadhi style,” he added.
“Pilots play a vital role in the system. They are the face of LMRC so they have to be smart and alert,” said Ruchi Singh, a pilot with LMRC.
Manisha Pal, another pilot, said: “The selection process was stringent. Besides technical acumen and general aptitude, we have been trained in behavioral and psychological aspects. This has helped us battle daily stress.”
“Our job is to make passengers feel as if they are boarding a plane. We have been trained to welcome passengers with a smile,” said Shivraj Singh, a customer care assistant.