‘COMPETITION IS A GOOD THING’

LUCKNOW : Managing director of Anand Motors, Jitendra Agarwalla (in pic) who was keynote speaker at Axis Bank Evolve, said competition is always a healthy sign. It is good for the buyer since they get best return of their hard earned money, he said. “We re-oriented our mind-set, started working on zero customer complaints. Sales person with appreciation notes started getting rewards and our entire workforce was taught to look for opportunities of improvement in every imaginable area. The employees were encouraged to offer suggestions for improvement in their own work. This approach made them think, which led them to continuously innovate,” he said.