Serv­ing peo­ple at doorstep, govt mulls rop­ing in un­em­ployed youth

Long queues, deal­ing with mid­dle­men could be a thing of past if plan be­comes re­al­ity

Hindustan Times (Patiala) - - Htpunjab & haryana - Hi­ten­der Rao [email protected]­dus­tan­

The Bharatiya Janata Party gov­ern­ment in Haryana is toy­ing with the idea of in­tro­duc­ing cit­i­zen ser­vices at doorstep, a move en­vis­aged with an eye on the im­pend­ing Lok Sabha and assem­bly polls in the state.

Tak­ing a cue from a sim­i­lar project im­ple­mented by the Aam Aadmi Party in neigh­bour­ing Delhi where home de­liv­ery of ser­vices has be­come a big hit, the Haryana gov­ern­ment is study­ing dif­fer­ent mod­els of im­ple­men­ta­tion.

Stand­ing in long queues and deal­ing with the mid­dle­men could be a thing of the past if the home de­liv­ery idea comes through.

Cit­i­zen ser­vices such as is­su­ing of driv­ing li­cense, ra­tion card, reg­is­tra­tion of ve­hi­cles, trans­fer of own­er­ship of ve­hi­cles, res­i­dence cer­tifi­cate, caste cer­tifi­cate, birth cer­tifi­cate, ap­pli­ca­tion for a new elec­tric­ity con­nec­tion, social se­cu­rity pen­sions, schol­ar­ship for stu­dents, ad­di­tion of name in the voter

list, would be­come has­sle-free and make life eas­ier for pub­lic.


Cit­i­zens would just need to pick up the phone and call a toll-free num­ber to make a re­quest.

A courier would visit the ap­pli­cant’s home, com­plete the pa­per­work and sub­mit them to the rel­e­vant pub­lic author­ity through the com­mon ser­vices cen­tre (CSC).

The CSC will up­load the doc­u­ments in their sys­tem, get them ap­proved, printed and de­liv­ered back to the ap­pli­cant. Thus, within a stip­u­lated pe­riod, the re­quested cer­tifi­cate or doc­u­ment will be de­liv­ered at the ap­pli­cant’s doorstep.

A week ago, Di­nesh Tyagi, the

chief ex­ec­u­tive of­fi­cer of the com­mon ser­vices cen­tre e-Governance Ser­vices In­dia Ltd, a spe­cial pur­pose ve­hi­cle pro­moted by the Union Min­istry of elec­tron­ics and in­for­ma­tion tech­nol­ogy, held a meet­ing with Haryana of­fi­cials to dis­cuss var­i­ous home-de­liv­ery mod­els.

“This would be a unique ini­tia­tive. Haryana is the only state in the coun­try pro­vid­ing 450 cit­i­zen ser­vices, in­clud­ing pay­ment of gov­ern­ment taxes through com­mon ser­vice cen­tre. The gov­ern­ment wants fur­ther ex­ten­sion of this pro­gramme. Many peo­ple in the ru­ral ar­eas may not be aware of these ser­vices. So the de­liv­ery boys can visit house­holds ask­ing ev­ery fam­ily whether they need a pub­lic ser­vice. For ur­ban ar­eas where peo­ple pre­fer pri­vacy, cit­i­zens can make a call or make an on­line re­quest for a par­tic­u­lar ser­vice,’’ Tyagi told Hin­dus­tan Times.

He said that de­liv­ery boys would carry the rel­e­vant forms along and get the for­mal­i­ties com­pleted.

Tyagi said Haryana gov­ern­ment has a num­ber of young un­em­ployed vol­un­tary as­so­ci­ates, called Sak­sham Yuva, who can be trained to de­liver cit­i­zen ser­vices at home.

They have to be trained in im­prov­ing their com­mu­ni­ca­tion skills and how to com­plete the pa­per­work.

“We are con­tem­plat­ing on rop­ing in ed­u­cated un­em­ployed young­sters who are paid a monthly un­em­ploy­ment al­lowance by the state gov­ern­ment. They can act as couri­ers in de­liv­er­ing cit­i­zen ser­vices at peo­ple’s doorsteps,” said an of­fi­cial.

An­other of­fi­cial said that en­trepreneurs se­lected for man­ning and manag­ing the oper­a­tions of the com­mon ser­vices cen­tres (CSC) in the state can also be de­ployed.

The CSCs are man­dated to pro­vide de­liv­ery of cit­i­zen ser­vices in elec­tronic mode.


The state gov­ern­ment is also look­ing at pro­vid­ing em­ploy­ment op­por­tu­ni­ties to youth through this project.

The state gov­ern­ment pro­vides a monthly un­em­ploy­ment al­lowance of ₹3,000 for post­grad­u­ates and ₹1,500 for grad­u­ates. Be­sides, the grad­u­ate and post­grad­u­ate un­em­ployed youth are paid up to ₹6,000 per month as hon­o­rar­ium if they hired for up to 100 hours of work in var­i­ous gov­ern­ment de­part­ments, boards, cor­po­ra­tions as well as in pri­vate com­pa­nies.

“If they are hired as couri­ers for home de­liv­ery of cit­i­zen ser­vices, they can get bet­ter re­mu­ner­a­tion,’’ said an of­fi­cial who at­tended a meet­ing on the sub­ject.

Top of­fi­cials said the home de­liv­ery idea is in a nascent stage and needs more dis­cus­sion and eval­u­a­tion.

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