Trai seeks clarifications from Airtel, Voda Idea

NEW DELHI: Not satisfied with responses submitted by Bharti Airtel and Vodafone Idea on priority plans, regulator Trai has shot off additional “technical” queries to both the telcos and asked them to explain their stand on August 4, a source said.

The Telecom Regulatory Authority of India (Trai) wants the two companies to substantiate their claims that the contentious priority offerings, which are under the regulator’s lens, have neither deteriorated experience of other network users nor violated any norms.

Another source said that Bharti Airtel has been asked over t wo dozen questions, i ncluding i f l i mits f or data speeds have been set for platinum and non-platinum users, and about the levels of throughput for platinum users.

Trai sent out fresh set of questions to both Bharti Airtel and Vodafone Idea on July 31, and the operators have been asked to respond to the questions on August 4.

Emails sent to Bharti Airtel and Vodafone Idea did not elicit a response.

Trai has said it is desirable that points raised in the questionnaire be covered in a presentation scheduled on the issue on the same day.

It has asked the companies to back their claims via data, the source said.

A Trai official said that the previous responses received from companies were “vague” and gave no real assurance to address regulator’s concerns over whether network preference t o s pecifi c customers resulted in deterioration of services for other non-premium subscribers.

The regulator wants the companies to demonstrate certain claims made by them that there is no adverse impact of the said premium/platinum plans on network experiences of general customers.

If operators can prove that they can indeed guarantee some speed to certain types of subscribers, then the regulator could mull getting into setting quality standards for non-premium subscribers as well, the official said.