Airlines, DGCA help staff fight anxiety, fear
MUMBAI: Restrictions on domestic and international travel due the Covid-19 pandemic and subsequent lockdowns have resulted in massive job losses, pay cuts and furloughs in the domestic aviation industry over the past 14 months, leading to increased stress for airlines and employees.
While air crew are stressed and suffer from anxiety, ground staff have also reported being stressed due to the present work situation as they have to ensure seamless movement of passengers and cargo. With no escape from work, the country’s aviation regulator and airlines are helping their employees cope with the situation and their fear of getting exposed to the virus.
In addition to following all directives and protocols issued by the ministry of health and family welfare and other related organisations, Arun Kumar, director general of Directorate of General of Civil Aviation (DGCA), said, “Besides providing a facility of a consultation with doctors of the medical cell, a core group has also been formed to interact with various officers and staff and see to their immediate needs and requirements. We are also processing remuneration of employees and contractual staff on time.”
Airlines are doing their bit to ensure a stable work environment. Indigo, for instance, has tied up with a leading employees assistance programme 1to1help desk. “Under this initiative, employees are free to avail telephonic counselling services to adapt to the changing reality and manage the psychological effects of the pandemic,” Indigo said.
Under Vistaracare, the management of Tata Group-singapore Airlines jointly owned airline has been engaging in oneon-one check-ins with department heads and regular virtual meetings that help managers detect and address concerns and foster team collaboration.
“Activities like online yoga, inspirational talks by experts, contests using various tools and digital platforms are conducted to reunite and motivate everyone. However, the tonality, humour etc. in communication is moderated in light of the current situation,” said the Delhibased full service airline.
An international study conducted in April last year, stated that levels of stress, anxiety and depression among air crew have risen because of the pandemic and the societal response to it.
“When you come to know that a colleague is critical or has passed away due to Covid-19, it becomes very disturbing. Initially you fail to realise the tragedy but then gradually, reality sets in and impacts your mental health,” said a pilot.