Hindustan Times ST (Jaipur)

Expect portal to stabilise within this week: Infosys

- Press Trust of India


NEW DELHI: A day after Finance Minister Nirmala Sitharaman flagged technical glitches on the income tax department’s new e-filing website, IT major Infosys said it expects the system to stabilise in the course of this week.

On Tuesday, Sitharaman had asked Infosys and its Chairman Nandan Nilekani to fix technical glitches being encountere­d on the income tax department’s new e-filing website, after users flooded her Twitter timeline with complaints.

“Our teams are making progress to address the technical issues. We expect the system to stabilize in the course of this week,” Infosys said in a tweet on Wednesday.

Infosys was in 2019 awarded a contract to develop the nextgenera­tion income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds. The portal went live on Monday evening.

While Sitharaman took to Twitter to announce the launch of the new portal on Tuesday morning, her timeline was soon flooded with user complaints.

“I see in my TL grievances and glitches. Hope @Infosys & @Nandannile­kani will not let down our taxpayers in the quality of service being provided,” she had tweeted later. TL here stands for timeline.

In a late evening reply to Sitharaman’s tweet, Nilekani said some technical issues were observed on day one, and Infosys is working to resolve them.

“The new e-filing portal will ease the filing process and enhance end user experience. @nsitharama­n ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilise during the week,” Nilekani had tweeted.

Infosys had also developed the GST Network (GSTN) portal, used for GST payment and return filing. The software major had faced flak for slow functionin­g of the GSTN portal.

The new Income Tax Returns (ITRS) e-filing website has gone live, with new features to make the process smoother.

“Thank you all for being patient with us during our transition to the new e-filing portal. The e-filing 2.0 went live at 8:45 pm today & represents an important milestone in our constant endeavor to make the compliance experience more taxpayer-friendly,” The Income Tax Department tweeted on June 7.

The new e-filing website of the Income Tax Department was launched with a host of new features for taxpayers. “We proudly present to our valued taxpayers, the new e-filing portal. Designed with your convenienc­e in mind, the portal offers features to make your e-filing experience smoother, simpler & smarter. You Come First, Always,” the department said.

Taking to Twitter, Finance Minister Nirmala Sitharaman had said that e-filing portal 2.0 make the compliance experience more taxpayer-friendly.

“The much-awaited e-filing portal 2.0 went live at 20:45 hrs yesterday. An important milestone to make the compliance experience more taxpayerfr­iendly. In the service of the nation,” FM said. The Central Board of Direct Taxes (CBDT) had said while the website will be launched, features like the online tax payment system and a mobile app will be activated only on June 18.

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