Call toll-free helpline for wa­ter woes

NMMC INI­TIA­TIVE Res­i­dents can also WhatApp to com­plain and send in their sug­ges­tions on how to save wa­ter

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - HTNAVIMUMB­AI - G Mo­hi­ud­din Jeddy ht­for­nav­i­mum­[email protected]­dus­tan­

CBD BE­LA­PUR: Star­ing at a dry sum­mer with the sit­u­a­tion to im­prove any time soon, the Navi Mum­bai Mu­nic­i­pal Cor­po­ra­tion (NMMC) has an­nounced helpline num­bers to ad­dress wa­ter-re­lated prob­lems.

It launched two toll-free num­bers and a num­ber to What­sApp your com­plaints and give sug­ges­tions with re­gard to wa­ter sup­ply in the city.

The toll-free num­bers an­nounced by NMMC are 1800222309 and 1800222310. For What­sApp mes­sages, the civic body has launched the num­ber 8419900401.

Res­i­dents can call on these num­bers free of charge to in­form the ad­min­is­tra­tion about any wa­ter wastage or sup­ply re­lated prob­lems and also give their sug­ges­tions.

Mu­nic­i­pal com­mis­sioner Di­nesh Wagh­mare said, “This year, the en­tire state is fac­ing acute wa­ter short­age and drought sit­u­a­tion due to low rain­fall. Tak­ing into con­sid­er­a­tion the lim­ited stock in Morbe dam, the NMMC has re­sorted aware­ness cam­paign to save wa­ter in Navi Mum­bai.”

The NMMC has im­posed wa­ter cuts start­ing from Fe­bru­ary. It started with 30% wa­ter cuts which was re­cently in­creased con­sid­er­ing the grim sit­u­a­tion. He added, “We have been ex­plor­ing var­i­ous me­dia for such aware­ness. The toll-free num­bers and What­sApp that we have started is in con­tin­u­a­tion of that process.”

The sys­tem will work un­der wa­ter sup­ply de­part­ment ex­ec­u­tive en­gi­neer Arvind Shinde, said Wagh­mare.

Res­i­dents can re­port wa­ter wastage and leak­age through the toll-free num­bers and What­sApp. This will help the civic body curb wastage. “It will en­sure reg­u­lar con­tact with res­i­dents with re­spect to wa­ter sup­ply. It will also help in quick res­o­lu­tion of peo­ple’s prob­lems,” said Wagh­mare.

Mayor Sud­hakar Sonawane ap­pealed to res­i­dents to save wa­ter and help the NMMC tide over the short­age.

“These are tough times for all and it is nec­es­sary that we all co­op­er­ate and man­age it the best we can. Com­plaints and sug­ges­tions by res­i­dents will help the civic body pro­vide bet­ter ser­vices and also im­prove man­age­ment of the wa­ter that is at our com­mand,” said Sonawane.


In view of se­vere wa­ter short­age in Thane, the dis­trict ad­min­is­tra­tion has set up a round-the-clock con­trol room and launched a toll-free num­ber for com­plaints against mis­use or com­mer­cial­i­sa­tion of wa­ter. The toll-free num­ber 1077 has been launched to keep a check on com­mer­cial­i­sa­tion of wa­ter be­ing sup­plied.

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