Well-being & wellness
Vikas Ahluwalia, General Manager & National Head, Zone by THE Park Hotels shares how they are focusing on the health, well-being and wellness of their guests amidst the pandemic.
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We have put in place various protocols as advised by the relevant authorities and incorporated it in SHIELD, an abbreviated form for S: Sanitisation, H: Hygiene, I: ISO Standard Equipment, E: Excellence, L: Luxury Redefined, and D: Distancing. This is an allencompassing programme that brings the best of luxury, design, hygiene, safety and service excellence, all under one roof.
As health-wellbeing-wellness has become a top priority for travellers we have incorporated the same in our menus and guest offerings
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The guidelines are the same – strict precautionary safety and heightened hygiene and sanitation practices. We have implemented measures at all our hotels along with steps to assuage the concerns of people about busy public areas due to the nature of the virus.
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We have stopped buffets at our hotels for now, but in banquets we are offering various options for our guests to choose from – interactive cooking station, meals on a plate, etc. However, if guests particularly require buffets then we have laid down SOPs for the same.
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We have laid down Standard Operating Procedures, guidelines in our SHIELD programme for someone who tests positive in our hotels. We work closely with local health authorities and take all the necessary steps as per the local guidelines.
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Weddings are a critical part of our social space and will keep happening though with certain changes. We have hosted few small weddings as permitted by the administration across our hotels immediately after the restrictions were removed post the lockdown.
As of now, we are working with our partners and service providers to follow various protocols of safety and offering customised packages.
We have stopped buffets at our hotels
for now, but in banquets we are
offering various options for our guests
to choose from”
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In the new normal, a drop for face-to-face meetings is anticipated with more demand for high-quality integrated-hybrid-virtual-live streamed meetings and events. We are prepared for the same.