Industry is moving towards more efficient staffing models: JLL

As key hotel markets mature and business and leisure interests spread wider, the industry is witnessing a significant shift in the upcoming hotel supply, with approximately 43 per cent of the planned pipeline concentrated in tier 2 and 3 markets. Staffing in these locations will necessitate industry’s commitment to train and upskill local talent. As per findings from a survey conducted by JLL and The People Network, the direct manpower requirements for the industry is estimated to be in the range of 100,000–150,000 professionals for hotels only, excluding the demand for ancillary and travel trade industries. The report also reveals the staffing gaps currently faced across departments, with the maximum shortage found in F&B (53 per cent), followed by the front office (26 per cent), and housekeeping (21 per cent).