Chief Tech­nol­ogy Of­fi­cer, Tat­a­cliq

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What ac­cord­ing to you are the three big­gest/most im­por­tant changes hap­pen­ing in the world of tech­nol­ogy?

Deep learn­ing and it’s im­pact of large Data ware­houses and Data Lakes Neu­ral net­work driven ma­chine learn­ing

Dig­i­tal stream­ing plat­forms and the An­a­lyt­ics of video stream­ing

How do you think these changes will im­pact In­dian re­tail?

In­dian re­tail can­not move for­ward with­out a on­line off­line mode. Data min­ing and An­a­lyt­ics via Deep and ma­chine learn­ing will play a key part on In­dian con­sumer ex­pe­ri­ence.

What are the 3 game chang­ing tech­nolo­gies in the space of cus­tomer ex­pe­ri­ence?

Clev­er­tap’s Mo­bile Cus­tomer’s Mar­ket­ing and tar­get­ing/mad Street Den Vue. AI plat­form for per­son­al­i­sa­tion and rec­om­men­da­tion/sap’s re­cast AI frame­work

What are the top pri­or­i­ties for you in the com­ing years you as CIO of the com­pany/brand?

Cus­tomer en­gage­ment with data min­ing, cus­tomer ex­pe­ri­ence with nim­ble high touch sys­tems and pro­cesses and a ag­ile de­vel­ops team to cater to the exponential load of the In­dian high traf­fic and its de­mand.

Top 3 chal­lenges re­tail­ers will face from a Tech­nol­ogy point of view in In­dia?

To get rid of their legacy sys­tems/em­brace the tech­nol­ogy driven new age process/to make peo­ple get into brick and mor­tar re­tail and in­crease foot­fall with the grow­ing e-com­merce in­dus­try.

How is IOT shap­ing up the in­dus­try? Tell us about the role and sig­nif­i­cance of IOT in your com­pany?

IOT is shap­ing up more as a ‘sen­sor ‘An­a­lyt­ics ver­ti­cal. It will play a mas­sive role in sup­ply chain and lo­gis­tics.

Your top 3 favourite re­tail tech­nolo­gies, which you would like to in­tro­duce in In­dia?

Ra­dian 6 from Sales­force/adop­tion of IBM WATSON/ SAP’S Hy­bris rein­tro­duce back in In­dia

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