Images Retail - - COVER STORY -

Head – IT, Trent Hyper­mar­ket Pri­vate Ltd. What ac­cord­ing to you are the three big­gest/most im­por­tant changes hap­pen­ing in the world of tech­nol­ogy?

Se­cu­rity/cloud/dig­i­tal/ai/iot How do you think these changes will im­pact In­dian re­tail?

Yes they would be dis­rup­tion in terms of cus­tomer ex­pe­ri­ence, right mix at store, clear cus­tomer be­hav­ior pat­tern which will stream­line or­gan­i­sa­tion wide ways of work­ing on fo­cus points. Lo­gis­tics & time to mar­ket with right prod­uct will get a boost. What are the 3 game chang­ing tech­nolo­gies in the space of cus­tomer ex­pe­ri­ence?

AI/IOT/ Mo­bil­ity What are the top pri­or­i­ties for you in the com­ing years you as CIO of the com­pany/ brand?

Se­cu­rity/ IOT / Ai(cx)/dig­i­tal Top 3 chal­lenges re­tail­ers will face from a Tech­nol­ogy point of view in In­dia?

Strong con­nec­tiv­ity/ Tech stack se­lec­tion/ Seam­less data flow in the di­ver­si­fied en­vi­ron­ment How is IOT shap­ing up the in­dus­try? Tell us about the role and sig­nif­i­cance of IOT in your com­pany

IOT is used are at dif­fer­ent lev­els mainly stores equip­ment (low break­downs) , cus­tomer flow pat­tern and real time em­pow­er­ing stores and other stake­hold­ers with in­for­ma­tion. What would suc­cess look like for you in a cou­ple of years in terms of the com­pany and tech­nol­ogy?

Cus­tomer ex­pe­ri­ence, Right prod­uct at the right place and Lo­gis­tics stream­line. Your top 3 favourite re­tail tech­nolo­gies, which you would like to in­tro­duce in In­dia?


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