ARUN KU­MAR

Di­rec­tor IT, Benet­ton In­dia Pvt Ltd.

Images Retail - - COVER STORY -

What tech­nol­ogy? ac­cord­ing to you are the three big­gest/most im­por­tant changes hap­pen­ing in the world of

AI/ML/AR How do you think these changes will im­pact In­dian re­tail?

These tech­nolo­gies will help re­tail­ers to un­der­stand the cus­tomer be­hav­ior bet­ter and trend pre­dic­tions will be­come more ac­cu­rate. What are the top pri­or­i­ties for you in the com­ing years you as CIO of the com­pany/ brand?

To im­ple­ment and make use of these tech­nolo­gies to serve cus­tomer bet­ter. Top 3 chal­lenges re­tail­ers will face from a Tech­nol­ogy point of view in In­dia?

To find a right ven­dor equipped with right tech­nol­ogy and busi­ness un­der­stand­ing. To en­sure adap­ta­tion of these tech­nol­ogy and make best use of it. How is IOT shap­ing up the in­dus­try? Tell us about the role and sig­nif­i­cance of IOT in your com­pany?

IOT is play­ing a very sig­nif­i­cance role in re­tail in­dus­try. There are hun­dreds of data points which sup­port the re­tail­ers to un­der­stand the cus­tomer be­hav­ior, the prod­uct move­ment, ef­fi­cient sup­ply chain, bet­ter in­ven­tory man­age­ment and many more use cases.

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