RANJAN SHARMA

CIO and Head of Sup­ply Chain, Best­seller In­dia

Images Retail - - COVER STORY -

What ac­cord­ing to you are the three big­gest/most im­por­tant changes hap­pen­ing in the world of tech­nol­ogy?

Big Data and Deep Learn­ing/ Cog­ni­tive/process Au­toma­tion How do you think these changes will im­pact In­dian re­tail?

Im­prove en­gage­ment and in­ter­ac­tion with cus­tomers and in­crease peo­ple ef­fi­ciency What are the 3 game chang­ing tech­nolo­gies in the space of cus­tomer ex­pe­ri­ence?

AI backed by ML/ Cog­ni­tive/bots What are the top pri­or­i­ties for you in the com­ing years you as CIO of the com­pany/ brand?

Iden­ti­fi­ca­tion of cus­tomer and im­prov­ing in­ter­ac­tion and en­gage­ment with them. Bring in the ad­van­tages of e-com­merce to off­line stores and im­prove peo­ple ef­fi­ciency with the help of Bots, AI, ML and im­age/video anayt­ics. Top 3 chal­lenges re­tail­ers will face from a Tech­nol­ogy point of view in In­dia?

Change man­age­ment/up skilling of busi­ness and IT re­sources/dis­rup­tion at the in­fra­struc­ture layer How is IOT shap­ing up the in­dus­try? Tell us about the role and sig­nif­i­cance of IOT in your com­pany?

We are now be­ing sur­rounded by sen­sors all across us. We are cur­rently us­ing IOT to cap­ture cus­tomer walk-in into the store and are now work­ing to­wards bet­ter cus­tomer en­gage­ment us­ing the same. What would suc­cess look like for you in a cou­ple of years in terms of the com­pany and tech­nol­ogy?

Suc­cess for the or­gan­i­sa­tion would be achiev­ing its mis­sion and vi­sion. We would want tech­nol­ogy to help or­gan­i­sa­tion achieve the same and cre­ate more busi­ness av­enue. Your top 3 favourite re­tail tech­nolo­gies, which you would like to in­tro­duce in In­dia?

RPA/ AI/ Ml/cog­ni­tive/ NLP

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