Human Resource in Retail: Past, Present and Future
With robotics transforming the working of the sector, 90 percent of the employers in the sector are focusing on reskilling their employees. The roles of the cashier, sales representative, inventory associate, and stock boy could also be threatened, wherea
Employees are an integral part of retailing and emerge even more valuable in modern retail owing to the obligation of representing a retail brand. India has seen tremendous growth in modern retail over the years. Consequently, overall HR dynamics, employees’ role, their skill set, and performance delivery have been subjected to a continuous change. Industry leaders and employers need to take stock of such HR developments to make informed business decisions.
Future of HR in Retail
The report ‘Future of Jobs in India: A 2022
perspective’ by NASCOMM, FICCI and EY reveals that the future jobs in the country will be determined by interplay of globalisation, demographic changes and adoption of exponential technologies by Indian industries. As a result, in 2022, 9 percent of the workforce will be deployed in new jobs that do not even exist today; 37 percent will be in roles that have radically changed skill sets and only 54 percent will have their jobs unchanged. By the same year, around 10 percent of the estimated 600 million workers in India will be in the organised sector and new-aged methods in the agriculture while a sustained growth of the manufacturing and service sectors are likely to add variety of new and restructured jobs. The new forms of employment would include contract employees in the infrastructure sector; microentrepreneurs, employer-entrepreneurs in technology-enabled models (like freelancers, SME artisans, delivery workers, employees in start-ups); and, employer-enabled models in the agriculture sector.
Impact on Retail
Among the new and changed jobs in retail would include working with big data and blockchain, and their importance would only increase with the adoption of technology. By the year 2022, of the 22 million employees working in the retail sector in India, 5-10 per cent will have a job that doesn’t exist today, and 25-35 percent will require a new skill set. Nearly 15-20 percent of the current jobs in the sector are threatened, and the maximum impact of adoption of the technology of jobs will be felt in warehouse management. With robotics transforming the working of the sector, 90 percent of the employers in the sector are focusing on reskilling their employees. The roles of the cashier, sales representative, inventory associate, and stock boy could also be threatened, whereas some new roles that will come up will be: retail data analyst, digital imaging leader, IT process modeler, digital marketing specialist and customer experience leader.