In­no­va­tive Cit­i­zen Re­dres­sal Fo­rum (ICRF)

India Today - - SAFAI GIRI - —Kaushik Deka

In 2014, Pen­dela Suresh, a Hy­der­abad­based tech­en­tre­pre­neur, de­cided to dab­ble in pol­i­tics and joined the Jai Sa­maikyandhr­a Party of former Andhra Pradesh chief min­is­ter N. Ki­ran Ku­mar Reddy. Suresh lost the assem­bly polls but gained some­thing in­valu­able.

While cam­paign­ing, he re­alised peo­ple needed faster re­dres­sal and re­sponse from govern­ment bod­ies for their san­i­ta­tion com­plaints. To fa­cil­i­tate this, Suresh set up the In­no­va­tive Cit­i­zen Re­dres­sal Fo­rum (ICRF), a non­profit, in 2014. A few months later, he launched an ICRF app.

Ci­ti­zens can now post their e­pe­ti­tions on the app which ICRF­reg­is­tered mem­bers ex­am­ine and, if found valid, ini­ti­ate a dis­cus­sion and gen­er­ate pub­lic sup­port for. Hun­dreds of mes­sages are then sent to the of­fi­cials con­cerned de­mand­ing early res­o­lu­tion. The pres­sure forces the au­thor­i­ties to take ac­tion. “It’s like an e­dharna, but doesn’t cause any dis­rup­tion to pub­lic life,” says Suresh. Cur­rently, ICRF has 10,000 reg­is­tered users. The big chal­lenge now is cre­at­ing aware­ness. “ICRF is a sim­ple, ef­fec­tive way of mak­ing a mas­sive change in so­ci­ety,” says Suresh.

CLICK OF A FIN­GERP. Suresh shows how the app works to a user

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