The MEE Revolution
Innovative e-service initiatives are at the heart of the KCR regime’s good governance
The country’s youngest state has crossed major development markers since its formation in 2014. “Our average tax revenue growth rate in the first four years was 17.7 per cent, catapulting Telangana to the No. 1 position in the country,” says Chief Minister K. Chandrashekar Rao. It has also enabled ‘saturation coverage’ with a slew of welfare/ populist schemes worth about Rs 40,000 crore a year. Forty-five per cent of the population benefits from between three to 15 state programmes. Nearly 15 million of the rural population has been touched in multiple ways.
E-governance is the major focus and the state now leads all others in e-transactions. Citizen services centres, called
Mee Seva in the state, facilitate a single entry and exit portal for the entire range of government-to-citizen (G2C) and government-to-business (G2B) services. Mee Seva now delivers more than 550 G2C and B2C (business-toconsumer) services of 100-odd participating departments and agencies through a network of 4,500 centres located across the state. It allows citizens to submit applications and receive certificates from any of its centres or via courier, eliminating any need to visit a government office.
This has enabled the state to roll out all kinds of e-services. To date, the number of citizens served has risen to 30.8 million in 2019; the value of transactions is now Rs 3, 962 crore; 538 services are now delivered and the
number of participating departments and agencies has gone up to 102.
The state also launched a one-ofits-kind m-governance initiative in March 2018, an app called T App Folio which delivers G2C, B2C, value-added and informational services through various mobile channels. More than 700,000 transactions have been completed over the T App Folio so far.
The state has also implemented T Wallet, a digital payment option for citizens who do not own a smart phone or a feature phone. Telangana is the only state to run a digital wallet, facilitating close to 9.5 million transactions amounting to about Rs 4,000 crore. ■