Metro Group of Hospitals: A 25-Year Journey of Excellence in Healthcare

Metro Group of Hospitals aims to not only expand its service offerings but also to contribute significantly to healthcare and medical education, both nationally and globally.

Please elaborate on your hospital & introduce to your hospital's leadership team?

For 25 years, across 11 hospitals boasting over 2500 operational beds, with a team of over 600 doctors catering to approximately 20 Lac patients, the Metro Group's journey has epitomized the delivery of advanced healthcare services in the most cost-effective manner. Driven by the vision to make healthcare accessible to the common man in India, Dr. Purshotam Lal, Chairman of Metro Group of Hospitals and recipient of prestigious awards - Padma Bhushan, Padma Vibhushan, and Dr. BC Roy National Award, founded the group in 1997.

Renowned as the Father of Interventional Cardiology in India, Dr. Lal pioneered & introduced over 20 procedures in the field of Interventional Cardiology for the first time in the country, changing the way heart treatment is done in the country. His accolades include multiple awards from the President of India, and has been named in the Limca Book of Records for performing largest number of stenting as single operator.

The most decorated cardiologist in the country, Dr. Lal's commitment to upholding the highest standards of medical excellence, service quality, and patient care has solidified Metro Group's reputation as one of the most trusted names in healthcare, particularly in North India. The group specializes in advanced tertiary care across various disciplines, including Cardiac Science, Neurosciences, Orthopaedics, Renal Sciences, Liver & Gastro-intestinal Sciences, and Organ Transplant, establishing itself as Centers of Excellence. Metro Group of Hospitals encompasses 11 hospitals and one college, the Metro College of Health Sciences and Research, with a cumulative capacity of over 2500 beds. Recognized as one of the largest hospital groups in India, 10 of its hospitals are NABH Accredited, the highest accreditation body in India, and 4 are NABL Accredited, the foremost body for accrediting laboratory services.

What is the core mission and vision of your organization ?

The fundamental mission and vision of Metro Group of Hospitals revolve around delivering high-quality healthcare with a focus on inclusivity. Our vision is rooted in the provision of quality healthcare to lowermiddle-class communities, addressing the common struggle they face in accessing affordable medical services. At the core of our mission is the unwavering commitment to ensuring that no patient is turned away due to financial constraints, a principle that resonates deeply in all our endeavors.

Does your hospital serve patients from countries outside of India? If so, could you highlight your global patient reach?

Yes, Metro Hospitals extends its services to patients from countries beyond India, welcoming a diverse international clientele. Our hospitals provide a comprehensive range of medical services to global patients, covering critical areas such as Kidney Transplant, Liver Transplant, Heart Surgery, Cancer Treatment, Brain

& Spine Surgery, Orthopaedics, and more.

To facilitate a seamless experience for our international patients, we have established a dedicated international patient services team. This team is committed to ensuring that the treatment process is hassle-free for patients from around the world. Our aim is to bring our healthcare services even closer to our international patients by expanding our reach. We have recently added medical centers in Cambodia and Oman, making it more convenient for patients to access our services right in their own city or country. This strategic expansion aligns with our commitment to providing highquality healthcare globally.

Please highlight key milestones and achievements in the history of your hospital?

Although the list of milestones & achievements is a long one, here are few of the them that mark significant points in the history of Metro Hospitals:

Pioneering Medical Procedures:

• In 2001, performed India’s first case of heart hole closure without surgery (VSD Closure) in a patient with a heart attack.

• In 2003, performed the world’s first Transcatheter Aortic Valve Implantation (TAVI) with Core Valve.

• In 2016, performed the world’s first case of Venibri TAVI + Percutaneous Transluminal Coronary Angioplasty (PTCA) of the main artery.

• In 2022, conducted Faridabad’s first Liver Transplant.

• Launched North India’s first and only Truebeam with Hyper Arc in 2022.

• In 2023, performed Faridabad’s first Mechanical Thrombectomy.

• Used Uttar Pradesh’s first Anaconda Graft in a patient in 2023.

• Established Faridabad’s first and only MUD Transplant facility.

Achieving Excellence:

• Conducting over 1000 dialysis procedures monthly at the Noida unit and over 2000 dialysis procedures at the Faridabad unit, achieving the highest numbers in the region.

• Successful preservation of hundreds of kidneys from renal cancer and kidney tumors without removal or damage.

• Accomplishing over 350 kidney transplants POST-COVID in a brief two-year period at the Kidney Transplant Department, Metro Hospital, Faridabad.

These milestones underscore Metro Group's commitment to pioneering medical advancements and providing exceptional healthcare services to the community.

What are your hospital's plans and projects aimed at enhancing patient care or expanding services?

Certainly, here are the plans and projects of Metro Group of Hospitals aimed at enhancing patient care and expanding services:

Educational Reach and Metro University:

• Expanding educational outreach to nurses and paramedics by offering multiple courses, nurturing the next generation of healthcare providers.

• Secured the Government of Uttar Pradesh's approval to establish Metro University, a prestigious institution scheduled to commence operations in July 2024. The university will be situated on a sprawling 50-acre campus in Noida Extension, Greater Noida.

Global Expansion:

• Actively expanding globally through the acquisition of medical centers, with recent additions in Cambodia and Oman.

Hospitals Expansion:

• Currently operating ten hospitals, with two more in the pipeline (at Moga & Vadodra).

• Focus on transparency and commitment to ethical standards as a cornerstone of strength.

Service Upgrades and Facility Expansion:

• Initiatives to upgrade facilities, build the brand, and promote success.

• Introduction of heart transplants in the near future, alongside existing offerings such as kidney and liver transplants.

• Opening a new, state-of-the-art 350-bed cancer care facility in Delhi/ncr.

Digital Transformation:

• Recognizing the need for extensive digital transformation to complement service expansion.

• Commitment to implementing the latest hospital information systems, integrating modern digital tools, and providing dedicated customer support to ensure an enhanced patient experience throughout their healthcare journey.

Through these initiatives, Metro Group of Hospitals aims to not only expand its service offerings but also to contribute significantly to healthcare and medical education, both nationally and globally. The focus on education, global presence, hospital expansion, and digital transformation reflects the commitment to advancing healthcare standards and providing the best possible care to patients.

How are you seeing the Medical Tourism Industry in India?

The Medical Tourism Industry in India has witnessed remarkable growth, establishing the country as a prominent hub for global healthcare seekers. The sector's success can be attributed to several factors. India boasts a robust healthcare infrastructure with state-ofthe-art facilities and cutting-edge medical technologies, ensuring the delivery of high-quality medical services. Additionally, the country is home to a vast pool of skilled and experienced medical professionals, including renowned doctors and specialists in various fields. Moreover, India's reputation for offering cost-effective treatment options makes it an attractive destination for international patients. The affordability of medical procedures, combined with the cultural richness and diverse tourist attractions, contributes to the overall appeal of India as a medical tourism destination. The continuous advancement in medical procedures and the emphasis on patient-centric care further solidify India's position in the global medical tourism landscape, fostering optimism for sustained growth in the industry.