Dy­namic En­vi­ron­ment of Sin­ga­pore At­tracts MICE

TUI - Meet­ings & In­cen­tives or­gan­ised a con­fer­ence and award func­tion for 580 peo­ple for a lead­ing global pharma com­pany at Ho­tel Ma­rina Bay Sands Sin­ga­pore. The event in­cluded con­fer­ence ses­sions and an award func­tion to fa­cil­i­tate the em­ploy­ees of the c

Micetalk - - SUCCESS STORY -

Travel de­tails

• Sin­ga­pore Air­lines was ma­jorly used for travel to Sin­ga­pore and back. How­ever, to ac­com­mo­date the large num­ber of peo­ple trav­el­ling to­gether at the same time - Silk Air, Jet Air­ways and Indigo were also used.

• Peo­ple were mainly trav­el­ling from Bengaluru, Mum­bai, Delhi, Hy­der­abad, Thiru­vanatha­pu­ram, Chen­nai and Kolkata

Chal­lenges faced

• Se­lect­ing a venue that can ac­com­mo­date a large group and pro­vide ex­cel­lent ser­vice

• To ar­range shut­tle ser­vices for the group who had to ar­rive from dif­fer­ent cities in In­dia.

• To pro­vide ar­rival as­sis­tance at the air­port and ho­tel and room al­lo­ca­tion.

• Ar­rang­ing en­ter­tain­ment op­tions for the event.

Ad­dress­ing the chal­lenges

• Sin­ga­pore was the pre­ferred choice of the client and af­ter ag­gres­sive ne­go­ti­a­tions Ho­tel Ma­rina Bay Sands was cho­sen as the fi­nal venue.

• Ap­pointed a chan­nelised op­er­a­tion team with one win­dow ac­cess and one point of con­tact for the en­tire event (pre and post).

• Recce vis­its were made by the se­nior man­age­ment and op­er­a­tions team prior to the event dates to fi­nalise the setup.

• Prompt up­dates on the col­lec­tion of doc­u­ments, visa submission and col­lec­tion in­for­ma­tion, etc., sent to the client.

• Coaches were num­bered and colour-coded based on the ar­rivals in Sin­ga­pore man­aged by one TUI tour man­ager and tour guide.

• Room keys were dis­trib­uted in the coach dur­ing trans­fer from air­port to the ho­tel.

• Ar­ranged a 24x7 TUI helpdesk at the ho­tel.

• The itin­er­ary book­let was handed over to the guests which had all the ad­dresses of restau­rants, 24-hour TUI helpline in the ho­tel and also a mo­bile helpline.

• Con­trol Team from TUI had the to­tal con­nec­tiv­ity/ con­trol of the ground lo­gis­tics dur­ing the trans­fers and sight­see­ing.

• Ap­prox. 18 coaches were al­lo­cated for trans­fers and sight­see­ing.

• Li­aison­ing with the ho­tel for smooth gala din­ner with M-Sonic per­for­mance.


The event was flaw­lessly co­or­di­nated right from de­par­tures in In­dia to ar­rival and trans­fers in Sin­ga­pore. The colour-cod­ing tech­nique used for trans­fers was a big hit and ap­plauded by the client.

Naveen Rizvi Sr Vice Pres­i­dent Head TUI Meet­ings & In­cen­tives

Bot­tom: The 580 del­e­gates as­sem­ble for a pho­to­graph

Top: Del­e­gates dur­ing the award cer­e­mony

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