Language and cultural differences when dealing with suppliers, multi-cultural considerations such as different ethics, styles of service, laws and regulations, and contrasting meanings when communicating, are all factors in setting and receiving a supplier’s response for expected services. In case of dealer incentive trips, availability of Indian food is also a deciding factor while choosing a destination. However, some simple tactics suggested by Vineet Gopal, work like a dream for quality service such as relationship building at the venue, understanding business and its norms in different countries, relying on destination management companies and lastly flexibility and minute detailing; and still you don’t always know what is best.
Another great way to combat the same is brought forward by Pankaj Malhotra, Director, Corporate
Sales & Operations, The Organizers India, “These days, the entire world is open to exposure and is well versed with standard working procedures, however, if the location is very offbeat we make sure we do a reconnaissance tour before the final event to streamline our operations well in advance.”