Micetalk - - COVER STORY -

Lan­guage and cul­tural dif­fer­ences when deal­ing with sup­pli­ers, multi-cul­tural con­sid­er­a­tions such as dif­fer­ent ethics, styles of ser­vice, laws and reg­u­la­tions, and con­trast­ing mean­ings when com­mu­ni­cat­ing, are all fac­tors in set­ting and re­ceiv­ing a sup­plier’s re­sponse for ex­pected ser­vices. In case of dealer in­cen­tive trips, avail­abil­ity of In­dian food is also a de­cid­ing fac­tor while choos­ing a des­ti­na­tion. How­ever, some sim­ple tac­tics sug­gested by Vi­neet Gopal, work like a dream for qual­ity ser­vice such as re­la­tion­ship build­ing at the venue, un­der­stand­ing busi­ness and its norms in dif­fer­ent coun­tries, re­ly­ing on des­ti­na­tion man­age­ment com­pa­nies and lastly flex­i­bil­ity and minute de­tail­ing; and still you don’t al­ways know what is best.

An­other great way to com­bat the same is brought for­ward by Pankaj Mal­ho­tra, Di­rec­tor, Cor­po­rate

Sales & Op­er­a­tions, The Or­ga­niz­ers In­dia, “These days, the en­tire world is open to ex­po­sure and is well versed with stan­dard work­ing pro­ce­dures, how­ever, if the lo­ca­tion is very off­beat we make sure we do a re­con­nais­sance tour be­fore the fi­nal event to stream­line our op­er­a­tions well in ad­vance.”

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