Micetalk - - COVER STORY -

• 21,000 sqm of leasable space

• Caters up to a del­e­ga­tion of 18,000 • All SMX em­ploy­ees un­dergo a spe­cialised cus­tomer ser­vice train­ing mod­ule called ‘I-Care: The SMX Way’. Pat­terned af­ter train­ing pro­grams of five-star ho­tels and in­ter­na­tional con­ven­tion cen­ters, ‘I-Care’ equips the SMX per­son­nel with the knowl­edge and skills that they need to de­liver ex­em­plary cus­tomer ser­vice to ev­ery sin­gle client.

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