Equipped to handle big MICE groups

Vipul Kamboj

Director of Sales and Marketing, Leela Ambience, Gurgaon The one major issue is that everything happens at the last minute. MICE in India is still in nascent stage and has a huge potential, hence there is

always details that are left to the ninth hour. We, as a hotel, anticipate the same and our preparation for a large MICE group starts 30 days before the first arrival. We have a pre-arrival checklist ready which is sent to the customer to streamline the details required by the hotel to have a smooth operation. We also do at least two internal conferences detailing with different heads of department, so that all of us are on the same page. 48 hours prior to the arrival of a large MICE group, we conduct a pre-conference meeting with the customer and all the hotel executives as an introduction to eliminate last minute surprises. At The Leela Ambience Gurgaon, we have introduced a concept of an Event Services Team who is the single point of contact with the customer so that all information remains with one person who, in turn, coordinates with different departments for smoother operations.

We have a concept of an Event Services Team which works as a single point of contact with the customer who, in turn, coordinates with different departments for smoother operations.