Technology seems to be taking over the MICE industry, for the sake of convenience, speed and cost savings. But, our experts say it is still better for business to have face-to-face meetings for many reasons. We realise that this is why the MICE industry is booming - shaking hands, making eye contact and just creating relationships with small talk in addition to business transactions. In this issue of MICEtalk read about some smartphone apps that give support for meetings and travel, even helping with packing lists. At the same time we talked to some experts about best ways for marketing your product and body language at meetings. Read about the 3Ms of marketing. Kuala Lumpur continues to be a very popular destination for MICE, we bring you different venue options and things to do after a hectic day of meetings… a dream city for compulsive shoppers! Spain on the other hand is one of the most affordable cities in Europe currently, so we got information on Palacio de Congresos in Madrid. It’s an exciting city offering many options, especially for art lovers and foodies. And our neighbour, Sri Lanka, maintains its place on the popular list for MICE organisers, due to its proximity, professionalism, excellent hotels and convention spaces, beauty and the warmth of its people. MICEtalk spoke to tour operators and travel agents dealing majorly in MICE to understand the trends they expect in this sector in 2014. Read our cover story for this. What we found interesting is that their clients are becoming more demanding for facilities available at their hotels and the service provided. Since meeting groups are smaller generally today and the devaluation of the rupee is encouraging domestic travel, boutique hotels are more popular for that personal touch, so we went out and got information for our readers from some of the more popular ones. Read all this and more in this edition of MICEtalk.