Anil Verma, Vice President - Sales, Sarovar Hotels Pvt. Ltd

The present market demands MICE agents to have quality knowledge of domestic MICE destinations, as the

spends will be reduced overall

adds, “Technological advancement has led to the evolution of new marketing and communication channels which are faster and diverse. This generation’s tech-savvy executives want state-of-the-art technology more than the décor and ambience. Wireless connectivity and overhead projectors which

used to sound fancy a few years back have become a standard expectation. Upgrading conference venues with high-end technology is not enough. The client today wants the hotel staff to talk to him in the same tech-savvy language i.e. people who understand the modern day technology and provide quicker solutions. Meeting planners today have started demanding multiple projection sources, 24x7 connectivity, touch panel controls, etc. Conference venues will soon be required to have smart-touch podiums, high-resolution e-Posters, enhanced Virtual Meeting facility, high-quality sound effects, plasma built-in screens, etc.” With all the above it is obvious that our delegates and clients have new and different needs. As said earlier, the Indian traveller is now well informed and the expectations and needs of the clients have accordingly changed drastically over the few years.

Clients would continue to have new, different and more demanding needs