Manoj Chacko,

Micetalk - - TECHNOLOGY -

Au­to­ma­tion in travel and ex­penses (T&E) man­age­ment is the fu­ture. With In­dia be­com­ing the 10th largest MICE mar­ket in the world, com­pa­nies are grap­pling with climb­ing costs for pro­cess­ing travel and ex­penses. Au­to­ma­tion, it seems, is the only way out and can re­duce th­ese costs by at least 55 per cent and bring about a be­hav­ioral change over time.

CEO, Kuoni Busi­ness Travel, said, “We re­alised that travel is the third-largest spend on a com­pany’s PNL. At present, the adop­tion of on­line plat­forms for cor­po­rate travel in In­dia is low but the trend is chang­ing and com­pa­nies, es­pe­cially small and medium en­ter­prises, are adopt­ing cor­po­rate book­ing tools.” Kuoni up­graded its book­ing tool for cor­po­rates to Sonic 2.2. The first ver­sion of this tool was launched three years ago. The ef­fec­tive­ness of this tool is mea­sured in mul­ti­ple cuts – num­ber of trans­ac­tions pro­cessed and num­ber of cor­po­rates man­aged. Speak­ing about growth for such tools in In­dia, Chacko feels that the mar­ket is huge. “Merely us­ing a travel agency to buy a ticket is not travel man­age­ment. Less than 20 per cent of the cor­po­rate travel mar­ket in In­dia to­day is ac­tu­ally man­aged by pro­fes­sional travel man­age­ment com­pa­nies (TMC). The rest still use a travel agency. So the scope to grow this mar­ket is very high,” he says. An in­ter­est­ing phe­nom­e­non, Chacko adds, is that the adop­tion rate among smaller com­pa­nies (SMEs) is far bet­ter and far higher than the larger com­pa­nies be­cause there is a lot of pain of change in­volved. “The be­hav­iour is slightly dif­fer­ent when it comes to per­sonal trans­ac­tions as against of­fi­cial ones. We have seen the adop­tion rate among the SMEs im­prov­ing tremen­dously in

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