Displaying hospitality:

Although a confident demeanour is an asset but the most important aspect of your behaviour is the display of respect and humility. When the respect for your counterpart’s culture is visibly honest and sincere, minor etiquette ‘faux pas’ are easily overlooked. The best way to show respect to others is to learn their rules of etiquette and in doing so, learn what displaying respect means to them. This takes a little effort initially but the effect is rewarding returns.

In the first 15 seconds of face-to-face conversations, our words count for seven per cent of our impact, vocal quality counts for 35 per cent and appearance counts for the rest 58 per cent