Redefining experiences
M!CE has been a strong segment for our hotel, says Rahul Joshi, General Manager, Taj Hotel & Convention Centre Agra
What is your post-COVID strategy for M!CE?
M!CE has been a strong segment for our hotel – we hope to see more recovery and confidence on this front. We have redefined our wedding experiences by remodelling and reengineering our banqueting processes. For instance, we now have individual pre-plated portions of dishes to avoid sharing of food between guests; we have redesigned seating arrangements keeping physical distancing in mind; we have mandated the use of PPE by associates and guests; health declaration forms are a must, etc.
Besides, basics like thermal screening, resting of guestrooms between usage, hygiene kits at vantage points, and stipulated guidelines for wedding vendors have already been implemented.
Guests have a selection of offers to choose from depending on their specific needs. Our hotel offers upgrades, special discounts on F&B, extended stay benefits etc. to name a few. We have the advantage of offering our guests to choose from seven different room types and multiple banquet spaces to suit their requirements.
We now have individual pre-plated portions of dishes