India launches pilot phase of open e-commerce network

NEW DELHI: India on Friday launched the pilot phase of open network for digital commerce (ONDC), a UPI-type protocol, in five cities with an aim to democratise fast growing e-commerce sector, help small retailers and reduce dominance of online retail giants.

“After UPI, another game changing idea to democratise commerce - ONDC soft launch today to select consumers, sellers and logistics providers. Get ready for a world of choice, convenience and transparency,” Commerce and Industry Minister Piyush Goyal said in a tweet.

The initiative is also aimed at curbing the dominance of two large multinational e-commerce players, which control more than half of the country’s e-commerce trading, limit access to the market, and give preferential treatment to certain sellers and squeeze supplier margins.

Giving details, Additional Secretary in the Department For Promotion of Industry and Internal Trade (DPIIT) Anil Agrawal, said that the ONDC is a set of standards for voluntary adoption by sellers or logistics providers or payment gateways.

As many as 80 firms are currently working with the ONDC and they are at different stages of integration. These companies are making their apps for sellers or buyers or logistics or payment gateways.

At the pilot phase, the target is to onboard 150 retailers in five cities - Delhi NCR, Bengaluru, Bhopal, Shillong and Coimbatore. “With this pilot phase, we want to learn as to how this rolls out in the real life environment where you actually make payments, do the deliveries, cancel orders and how refund works,” Agrawal said adding “once these lessons are known, we would create a playbook, which will be a set of standards”.

In the pilot phase, the ONDC has roped in eSamudaay, ERP Player Gofrugal, digital marketing outfit Growth Falcon, and automation and data insights outfit Sellerapp to work with sellers.