‘Defining use case key to tech adoption’

Chief Information Officers (CIOs) face challenges such as crafting efficient digital transformation strategies and upholding enterprise security, to propel their organizations forward. In an interview, Vikas Vijaywargiya, CIO of Zensar Technologies, shared his views on leveraging technology to enhance stakeholder and employee satisfaction, drive innovation and optimize user experiences and highlighted the critical role of defining use cases before tech adoption. Edited excerpts:

Which technologies are you excited about for your organization and sector?

The most significant change this financial year was an overhaul of the enterprise resource planning (ERP) suite, adopting a software-asa-service (SaaS) platform and integrating Oracle Fusion. Our FY23-24 focus was on enhancing stakeholder and employee experience, fostering excellence, and adopting an engineering mindset to offer a user-friendly experience. Incorporating Oracle products is the most impactful change in our multi-hybrid environment.

Will Zensar increase tech budget this year?

This year has seen a significant increase due to the introduction of a new platform and growing investment in technology. But this growth aims to simplify the processes and enhance operational efficiency. We must strike a balance by automating mundane tasks and low-hanging fruits to a great extent. Simultaneously, we must ensure that technological advancements align with the introduction of new products or development efforts to guarantee scale, proper data governance, besides enhanced security measures. With the emer- gence of Gen AI, it is crucial we invest in appropriate directions to stay on track.

What is your focus area and why?

Gen AI is a high priority. We will explore how we can leverage its benefits. It is essential to have defined use cases for any technology we adopt to ensure it adds value. When we started digital transformation, we consolidated stand-alone data sets to establish a single source of truth, which enabled us to build analytics on top of integrated data.

Defining use cases is crucial for successful technology adoption.

Are you planning to expand your tech team, or upskill existing team members?

Talent building is a key for our organization. This year we are focusing on upskilling existing talent in cybersecurity, data analytics, and Gen AI, and ensure pro-per infrastructure investments.

How will you rank Zensar in terms of digital transformation journey on a scale of 1–10?

I would say we are at 8 or 9. Our focus will be on simplification, encouraging employee adoption and streamlining the systems for maximum benefits. Our digital transformation journey consists of seamless user experience, integrating stand-alone application and systems, and establishing a single source of truth for ERP, to enable effective data governance and security controls.

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It is essential to have defined use cases for any technology we adopt to ensure it adds value. Vikas Vijaywargiya CIO, Zensar Technologies