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Vodafone Idea offers 24x7 customer assistance on Google


Telecom major

Vodafone Idea

(Vi) has come up with yet another industry-first integratio­n with

Google’s Business messages. Vi has integrated its VIC Chatbot with Google’s Business messages for providing 24x7 real-time customer service to support all Vi users on smartphone­s. The ai-powered VIC is enabled with LIVE agent connect for assisted services which is extended to Google’s Business messages also. This innovation enables users searching for Vi or Vi Stores on Google Search or Google maps to find ‘Chat’ or ‘message a Live agent’ button against search results through which they can interact with the virtual agent, VIC, to get their queries answered instantane­ously. With this, Vodafone Idea has become the first brand in telecom, to integrate with Google’s Business messages in India. Last year, Vi became the first operator to introduce Service Chatbot VIC on Whatsapp – a revolution­ary ai-powered digital customer service and support virtual assistant. It has recently integrated payment of bills and recharges on Whatsapp through VIC.

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